Cloud Support Engineer-WA

Location: Seattle, WA | Hybrid: 3 days per week | Two weeks on-call rotation | Duration: 12-month contract-to-hire

About the Role

We are seeking a self-sufficient, curious, and growth-oriented Cloud Support Engineer to provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for 100+ production AWS applications. This internal support role requires strong communication skills and the ability to handle dozens of incidents/requests daily, including permissions updates, entitlement improvements, how-to requests, audit requests, and AWS outage responses. The team is also building out a SaaS platform to meet Microsoft specifications and AI capabilities.

Responsibilities

• Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation.
• Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards.
• Monitor support queues and respond to Cloud incidents, service requests, and operational escalations.
• Support Identity and Access Management across AWS and SaaS platforms.
• Implement centralized observability and monitoring for supported platforms.
• Perform Cloud backup and recovery operations for production applications.
• Assist with implementation and enforcement of Cloud Security policies and guardrails.
• Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration.
• Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking.
• Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization.
• Create and maintain documentation related to cloud operations, support processes, and platform configurations.
• Mentor junior team members on secure Cloud Operations practices and IaC.
• Stay current with industry trends and drive continuous improvement in cloud operations.

Requirements

• AWS Cloud Architect Associate certification or equivalent.
• 3+ years’ hands-on AWS Support experience.
• 6+ years hands-on experience in Information Technology roles.
• Strong knowledge of Terraform, Python, and source control (GitHub).
• Knowledge of Identity and Access Management technologies and best practices.
• Experience with Agile methodologies and tooling (Jira).
• Familiarity with cross-cloud monitoring solutions (DataDog preferred).
• Cloud Incident Management experience and ability to participate in on-call rotation.
• Experience with backup and recovery tooling (AWS Backup preferred).
• Experience working in Linux/UNIX environments.
• Strong written and verbal communication, documentation, and organizational skills.
• Ability to operate effectively both independently and within a team.
• Snowflake experience is required.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
• 401(k)-retirement savings.
• Life and disability insurance.
• Employee assistance program and legal support.
• Pet insurance.
• Employee discounts with preferred vendors.

Pay

$65 - $70/hr on W2