Cloud Support Engineer
Ladders · United States · Yesterday
RemoteRemoteInformation Technology$111k/yrFull-time
Responsibilities
- Deliver exceptional technical support as a second line of defense on customer queries.
- Troubleshoot and resolve issues in SaaS and private cloud environments, including AWS and Kubernetes.
- Collaborate cross-functionally with support, product, and engineering teams.
- Lead technical reports and live calls for strategic accounts.
- Identify account-risk signals early and communicate their importance to stakeholders.
- Contribute to knowledge sharing by creating and updating documentation and tutorials.
- Advocate for customers and represent their voice in internal discussions.
Qualifications
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- 2-3 years of experience in technical support, IT, or cloud operations.
- Proficiency with CLI tools such as kubectl and awscli, along with scripting in Python and JavaScript.
- Knowledge of GraphQL, REST APIs, and troubleshooting MCP-related issues.
- Experience with alerting and logging systems such as Prometheus and Grafana.
- Strong communication skills for translating technical concepts to non-technical stakeholders.
- Experience managing customer support cases and creating actionable runbooks.
Benefits
- Performance-based bonus
- Equity options
- Comprehensive benefits program
- Structured training and growth opportunities
Pay
$111,000+ annually
Schedule
Remote - US based candidates only, no visa sponsorship available