Cloud Support Associate - Corporate - Scottsdale, AZ

About the role

Join our family at Homeowners Financial Group and you can take advantage of our great benefits. We foster a “family” environment, give back to the community through dozens of charities, and love what we do!

Responsibilities

• Administers hybrid cloud IaaS resources in Microsoft Azure (virtual machines, storage, virtual networks, resource groups) in coordination with the Solutions Architect
• Serves as Tier 2/3 escalation point for Help Desk tickets involving network, systems, and infrastructure issues
• Manages LAN/WAN network infrastructure including switches, routers, firewalls, VPN, wireless, and DNS/DHCP
• Configures, monitors, and maintains backup and disaster recovery systems; validates recoverability against defined objectives
• Captures, coordinates, and executes technology setup and teardown for branch office openings and closings, including network circuits, hardware provisioning, and workstation deployment
• Supports the Solutions Architect with implementation of infrastructure designs, proof-of-concepts, and cloud migration tasks
• Performs routine monitoring, patching, and security hardening of servers and network devices
• Maintains accurate documentation: network diagrams, runbooks, asset inventories, and standard operating procedures
• Participates in an on-call rotation for infrastructure incidents outside business hours
• Participates in Homeowners internal meetings and required trainings
• Maintains a professional image and demonstrates an understanding of and follows all Homeowners Policies and Procedures

Requirements

• A High School Diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, or equivalent discipline preferred
• 1+ years of experience in systems administration, network administration, or infrastructure support
• Hands-on experience administering virtual environments
• Working knowledge of Microsoft Azure IaaS (virtual machines, storage, networking) and Entra ID fundamentals
• Experience with backup and disaster recovery procedures
• Working knowledge of TCP/IP, VLANs, firewalls, VPN, and DNS/DHCP
• Windows Server administration experience
• Experience supporting multi-site or branch office environments preferred
• Certifications a plus: Azure Administrator Associate (AZ-104), VMware VCP, CompTIA Network+, CCNA
• Excellent written and verbal communication skills
• Familiarity with AI technology
• Strong customer service skills to internal and external customers
• Ability to develop positive relationships
• Exceptional organization and time management skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Ability to travel locally to branch offices as needed for openings and closings
• Must be able to implement written procedures
• Independent, self-starting, team player with a positive attitude