Cloud Solution Architecture Manager - AI Business Solutions

About the role

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. As a Cloud Solution Architect Manager - AI Business Solutions, you will lead a team dedicated to helping customers realize the full value of their investments in Microsoft technologies. By leveraging your business and technical expertise, you will coach and empower your team to drive outcomes through AI Business Solutions and Unified Support. This is a people management role, with accountability for a portfolio of customers and aligned Microsoft business metrics. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage.
• Ensure team delivers feedback, insights, success stories and strategic/technical input from customers with Engineering teams, Product Offering teams and/or internal communities.
• Lead your team in driving the end-to-end Copilot & AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform.
• Deliver cloud-based endpoint management and virtualization solutions.
• Ensure the health and growth of the D365 & Power Platform customer base.
• Drive skill development and training through programs like Tech Boost, Tech Excel, and Tech Connect for technical skills.
• Drive business value and BDM engagement skilling, coaching your team on how to articulate the business value impact of transforming with AI.
• Foster a culture of continuous learning and development within your team that includes