Cloud Operations Engineer (2nd Shift, Weekend)

Responsibilities

• Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
• Aid in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents
• Maintain and monitor systems alert dashboards, review critical event and system logs, and access customer instances that underpin their production databases
• Perform server administration duties including performance troubleshooting
• Automate routine monitoring and troubleshooting tasks
• Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
• Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
• Inform executive leadership and escalation management personnel of major outages
• Cope with our technical services engineers to handle short term customer incidents (from direct surveillance or through alerts)

Requirements

• Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
• Expertise with Linux system administration, configuration, troubleshooting
• Experience in monitoring, system performance data collection and analysis, and reporting
• Knowledge of database operations and concepts
• Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
• Capability to write small programs/scripts to solve both short-term systems problems
• A CS/CE degree or equivalent experience
• At least 1 of the following programming languages: Java, Go, Python, Javascript
• A keen interest in learning new things

Special requirements

• Be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)
• Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently).
• Willingness and ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday)