Cloud Operations Administrator III

Key Responsibilities

• Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
• Participate in cross-functional collaboration with other business units to assist hosted customers
• Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
• Drive process improvement for business processes within Cloud Services, automation of tasks, etc.
• Provide excellent customer support for cloud-related incidents
• Support the Jenzabar One application stack
• Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team
• Onboard training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills
• Facilitate development of documentation for standards, processes, knowledgebase articles, checklists, etc.

Qualifications

• 4-6 years experience in a cloud or systems administration role
• Ability to work 2nd shift EST hours
• Advanced knowledge of cloud technologies, networking, automation tools, and security
• Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)
• Expert troubleshooting skills and the ability to solve complex cloud-related problems
• Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirable
• Ability to work independently and in a team
• Ability to assist in onboarding and mentoring junior staff members under the direction of Cloud Services Leadership
• Excellent communication skills and attention to detail

Pay and Benefits

The pay range for this position is $66,000-$78,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. Benefits include Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance.