Cloud Information Technology Apprentice

This role is a critical entry-level position within the State of Ohio's Cloud Center of Excellence (CCOE), supporting the state's comprehensive cloud transformation and digital modernization strategy. The Cloud Apprentice provides hands-on learning and professional development in cloud computing technologies, focusing on supporting state agencies' IT operations and modernization efforts.

Responsibilities

• Support CCOE strategic cloud adoption frameworks
• Assist in developing and implementing cloud governance standards
• Contribute to cloud best practices and standardization efforts
• Help document cloud migration methodologies
• Participate in cross-agency cloud collaboration initiatives
• Assist in managing and maintaining cloud infrastructure across state agency platforms
• Support cloud migration projects and cloud service implementations
• Participate in cloud security protocol development and maintenance
• Collaborate with CCOE senior engineers and Agencies IT professionals
• Perform routine system maintenance and technical troubleshooting
• Document technical processes and maintain comprehensive system records
• Contribute to cloud architecture design and optimization efforts
• Design and deploy highly available, scalable, fault-tolerant, and reliable applications
• Design and deploy enterprise-wide scalable operations
• Select the right services for the design and deployment of an application based on specific requirements
• Implement cost-control strategies
• Accurately define incidents, problems, and events in the trouble ticketing system
• Match the appropriate knowledge repository technology for a given application or environment

Requirements

• 1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security, and Help Desk/Customer Support
• No more than 18 months work and/or training experience
• Knowledge of at least one operating system: Linux, Unix, Solaris, Ubuntu, or Windows (preference for Linux, e.g., Ubuntu or Red Hat)
• Good understanding of networking: TCP/IP, IP addresses, HTTP, DNS
• Minimal understanding of a programming or scripting language
• High-level understanding of key security concepts, such as firewalls

Skills

• Cloud management: The ability to manage all aspects of a cloud-based application, from user access to infrastructure
• Data management: The ability to deploy database platforms that help manage, protect, and use information
• Teamwork: The ability to function well with other IT team members
• Problem-solving: The ability to troubleshoot issues in application performance
• Programming: The ability to use common programming languages like Python and Java
• Interpersonal communication: The ability to effectively correspond with IT team members, executives, and client representatives
• Cloud infrastructure: The ability to create an operational cloud infrastructure supporting secure data storage
• User management: The ability to help manage users of a cloud-based application
• Technical documentation: Maintain comprehensive system records and processes

Abilities

• Communication (oral, written, active listening)
• Problem sensitivity and problem-solving
• Time management (organization and prioritization)
• Active learning

Pay

$24.88 per hour

Schedule

Full-time

About the Organization

The Ohio Department of Administrative Services (DAS) supports the priorities of the DeWine-Tressel administration by easing access for those doing business with the state, securing state data and technology resources, and creating efficiencies for state government partners while keeping costs in check. DAS provides innovative solutions and supports the efficient operation of state agencies, boards, and commissions.

The Infrastructure Services Division (ISD) operates the IT infrastructure for the state, including hardware, software, and telecommunications. ISD develops and manages enterprise IT services such as Application Infrastructure & Operations Solutions, Customer Service Center, Data Center Co-Location, Disaster Recovery and Business Continuity, Enterprise Cloud Smart Solutions, and more.