Cloud Engineering Manager

About the role

The Cloud Engineering Manager is a hands-on technical leader who guides the design, optimization, and security of the organization’s cloud infrastructure while actively contributing to engineering delivery. The role mentors Cloud Engineers, leads architectural decisions in close collaboration with the Cloud Architect, and directly participates in building, automating, and troubleshooting cloud solutions to ensure scalable, secure, and high-performing environments that support digital banking applications as well as other assigned cloud projects.

Supervisory Responsibilities

• Reports directly to the Director of Cloud & Data for coaching, performance appraisal work, guidance, direction, and feedback.
• Provides leadership, coaching, performance management, and technical direction to Cloud Engineers and the Cloud Architect.

Nature & Scope

• Works closely with the Cloud Architect and Cloud Engineers to ensure alignment across cloud infrastructure design, cost-optimization strategies, security controls, and DevOps automation.
• Drives scalable architecture, operational excellence, continuous improvement across cloud platforms and engineering workflows, and support broader cloud work units.

Cloud Infrastructure & Cost Optimization

• Lead and implement the design, governance, and optimization of cloud infrastructure supporting enterprise initiatives.
• Govern and oversee cloud costs and optimizations.

CI/CD & Release Management

• Owns the roadmap for CI/CD pipelines and DevOps automation.
• Standardize deployment patterns, enforce release governance, and reduce deployment risk in partnership with development and product teams to accelerate release velocity.

Monitoring & Observability

• Define monitoring standards for infrastructure, application health, and end-to-end tracing.
• Govern alerting thresholds, dashboards, and SLA metrics.

Security & Access Control

• Ensure cloud security controls continue to meet banking regulatory requirements.
• Partner with Security to enforce Cloud DevSecOps and secure coding practices.

Certificate & Credential Management

• Govern credential management best practices for service accounts and secrets.
• Ensure secure storage, rotation, and auditing of credentials.

Collaboration & Continuous Improvement

• Lead cloud engineering participation in agile ceremonies and cross-functional planning.
• Drive continuous improvement of cloud infrastructure, DevOps pipelines, and operational processes.
• Collaborate with engineering teams on post-security incident reviews, reliability engineering initiatives, and cross-team corrective action planning.
• Promote knowledge sharing, documentation, and engineering best practices across the organization.
• Foster a culture of innovation, reliability, and operational excellence.

Technical Work Involvement

• Hands-on leader who works collaboratively with the cloud engineering team across all technical initiatives and cloud projects while effectively managing core leadership responsibilities.

Major Accountabilities

• Ensure member service and satisfaction remain a priority in all cloud-related projects and implementations.
• Demonstrate strong soft skills, including clear communication, active listening, empathy, and the ability to collaborate effectively with cross-functional teams.
• Foster a positive team culture, support professional development, and model leadership behaviors that promote trust and accountability.
• Lead cloud engineering execution for enterprise initiatives, ensuring alignment with organizational goals and regulatory requirements.
• Ensure cloud environments meet performance, security, and compliance standards across Azure and multi-cloud platforms.
• Oversee network security best practices and enforce secure configurations across cloud and on-prem environments.
• Provide technical escalation support from internal teams and ensure timely resolution of cloud issues, incidents, and service disruptions.
• Drive operational excellence across development operations, cloud platforms, and DevOps automation.
• Support large enterprise projects with related Cloud Engineering tasks and ensure productivity, quality, and customer service demands are met.
• Help guide the organization’s development operations functions to ensure efficiency, reliability, and continuous improvement.
• Will participate in the on-call rotation along with cloud engineering team.

Environmental Conditions

Work is primarily performed within a cubicle office setting. Subject to conversational noise found in an office environment.