Cloud Engineer – Vercel Platform Support

About The Role We're looking for an experienced Cloud Engineer / Vercel Platform Support Engineer to join a growing team supporting enterprise cloud-hosted digital platforms. This is a brand-new platform ownership role focused on building operational excellence, governance, reliability, and support processes for the Vercel platform — while working with modern web technologies and cloud-native architectures on behalf of a major enterprise client. Note: This position is open to US Citizens only. Visa sponsorship is not available. What You'll Do Administer and support the Vercel hosting platform for enterprise-scale web applicationsPartner cross-functionally with Product Owners, Architects, Security, and Development teamsDrive incident management, root cause analysis (RCA), and service restoration effortsImplement platform governance, monitoring, automation, and observability practicesManage deployments, user access administration, and overall platform reliabilityEstablish repeatable operational processes and ITGC-compliant service offeringsSupport Next.js, React, REST APIs, and cloud-native applications hosted on Vercel What We're Looking For Required: 5+ years of experience supporting Adobe Experience Manager (AEM) platformsStrong hands-on experience with AEM as a Cloud ServiceExpertise in Dispatcher, CDN, and cloud deploymentsDemonstrated experience with Vercel Platform AdministrationSolid knowledge of Next.js, React, REST APIs, and cloud-native architecturesExperience with platform monitoring, automation, and observability toolingProven track record in Incident Management & Root Cause AnalysisBackground in enterprise platform governance and production supportBachelor's Degree (required)Must be a US Citizen (no visa sponsorship available) Compensation & Benefits Salary: $65/hr USDFully remote work arrangement Location This role is fully remote. Candidates based in or near Nashville, TN are preferred, though applicants from other US locations are welcome to apply.