Cloud Engineer

Location: 3560 Pentagon Blvd, Beavercreek, Ohio (additional locations: Cincinnati, Columbus)

Full-time, exempt (salaried) position with variable work type.

Pay

Grade PG 18: $84,427.20 – $126,568.00 annually. Target compensation range: $92,000 - $115,000.

Responsibilities

• Development (40%)
  • Develop and customize ServiceNow applications and modules using App Engine and Flow Designer.
  • Design, build, and implement complex workflows.
  • Develop and maintain integrations with third-party tools using APIs, MID Server, Integration Hub, and Spoke.
  • Build custom applications and bots within MS Teams to streamline enterprise communication.
  • Develop reports and dashboards as required.
• Workflow Automation (25%)
  • Design and develop end-to-end automation using Power Automate.
  • Build low-code, no-code applications using Power Apps.
  • Ensure SSDLC methodology is consistently followed, including architecture oversight, requirement translation, and deployment to staging/production.
  • Develop continuous integration and continuous deployment (CI/CD) pipelines.
• Project and Vendor Management (10%)
  • Act as the technical contact for outsourced web development projects and coordinate assigned IT projects.
  • Serve as project leader or coordinator for assigned projects.
  • Provide Vendor Management team with accurate and timely information during periodic reviews of third-party providers.
• Policy/Procedure Adherence (10%)
  • Create and maintain Systems & Software Development Life Cycle procedures, including training business units on proper usage.
  • Develop and maintain Secure Coding Standards (SCS), including deployment procedures and updates for third-party tools and industry trends.
  • Ensure compliance with policies, procedures, risk mitigation activities, and operating controls.
  • Report gaps in policies, procedures, and controls to leadership to mitigate member impact and risk.
• Daily Administration and Production Support (10%)
  • Provide 24x7x365 support (including after-hours/weekends) for external websites/applications, the Corporate Intranet, and associated internal web applications.
  • Develop and maintain alerting systems to notify key IT and Line of Business staff of critical events and outages.
  • Provide regular updates/reports on application issues and system uptime to IT Leadership.
  • Build, monitor, and maintain an auditable release management environment for web content updates.
  • Document and maintain diagrams depicting web application flows and environment designs.
  • Review IT Security documentation on security gaps and develop/implement remediation plans.
  • Develop, report, and maintain actionable retention schedules for web content systems.
• IT Strategy/Planning/Budgeting (5%)
  • Assist in updating the 3-Year IT Operating Plan for public websites, corporate intranet, and supporting tools/services.
  • Support IT Management by providing accurate information for the annual budgeting process.
  • Evaluate and recommend tools, third-party services, or providers to maintain enterprise web presence and maximize uptime.

Requirements

• Bachelor’s degree required. Equivalent combination of formal training and experience may be considered.
• At least 3 years’ experience in ServiceNow development, API integrations, and workflow automation.
• At least 2 years’ experience in cloud computing technologies (IaaS, PaaS, containers like Docker or Kubernetes) and best practices.
• Experience with JavaScript, HTML, CSS, and REST APIs.
• Expertise in ServiceNow development areas:
  • Client Scripts
  • Business Rules
  • UI Policies
  • Flow Designer
  • Integration Hub
  • Service Catalog
• Familiarity with CI/CD pipelines and DevOps practices.
• Working knowledge of Windows and widely used Linux distributions (Ubuntu, SUSE).
• Experience managing and designing mid-sized or larger Cloud Services Solutions.
• Good understanding of networking concepts (TCP/IP, DNS, OSPF, BGP, stateful firewalling).
• Valid driver’s license and ability to operate a motor vehicle.
• Ability to pass a background check for Wright-Patterson Air Force Base (WPAFB) or Department of Defense (DoD) to acquire a “Contractor” badge.

Skills

• Cloud Performance Tuning
• LAN/WAN Knowledge
• Cloud Network Design and Implementation
• Problem Solving
• Strategic Planning
• Multi-tasking
• Quality Focus
• Coordination
• Technical Understanding
• Quick Study
• Technical Zeal
• Strong interpersonal skills in technical environments