Cloud Engineer

About the role

We build. We create impact. As a Cloud Engineer on the Cloud Operations team, you will help retailers and brands use digitalization to become more efficient, intelligent, and sustainable by ensuring the high availability, reliability, and performance of our cloud services and infrastructure.

Responsibilities

• Communicate with customers during incidents: identify impacts and scope of issues, and provide timely updates via status pages and communication channels (email, Teams).
• Lead and contribute to Root Cause Analysis (RCA) documentation.
• Participate in on-call rotations to ensure high availability of cloud services.
• CI/CD Pipeline Engineering & Automation:
  • Design, build, and maintain CI/CD pipelines using tools such as Azure DevOps.
  • Automate build, test, and deployment workflows to improve release efficiency and reliability.
  • Implement pipeline governance, versioning strategies, and release approvals.
  • Troubleshoot pipeline failures and optimize performance and reliability.
  • Integrate security scans, code quality checks, and automated testing into pipelines.
• Infrastructure & Platform Engineering:
  • Provision and manage cloud infrastructure using Infrastructure as Code (IaC) tools (e.g., ARM templates, Terraform, Bicep).
  • Manage and optimize containerized environments using Kubernetes.
  • Ensure scalability, reliability, and performance of cloud-native applications.
  • Manage environment configurations across development, staging, and production.
  • Provide insights based on production environments, metrics, scalability, and constraints during development phases.
  • Challenge system design and propose improvements early in the process.
  • Support production readiness reviews and deployment validations.
  • Test and validate disaster recovery and business continuity procedures.
• Monitoring, Observing & Reliability:
  • Design and implement monitoring, alerting, and logging solutions (e.g., Azure Monitor, Log Analytics).
  • Create dashboards for system health, performance, and business metrics.
  • Proactively identify reliability risks and implement preventive measures.
• Ensuring Security:
  • Participate in security reviews and monitor security tools.
  • Identify and implement security improvements.
• Continuous Improvement:
  • Identify improvements in monitoring, dashboarding, and automation.
  • Participate in lessons learned from releases and incidents.
  • Automate repetitive tasks through scripting (PowerShell, Bash, Python).
  • Optimize cloud costs through rightsizing, reserved instances, and usage analysis.
  • Contribute to processes optimization, documentation, and audits (e.g., ISO 27001).
  • Share knowledge and contribute to process improvements.

Requirements

• At least 3 years of experience in a similar role.
• Strong experience with cloud computing platforms, ideally Microsoft Azure.
• Experience with DevOps tools, such as Azure DevOps.
• Experience with containerization technologies such as Kubernetes.
• Fluent in English (written and spoken).
• Excellent verbal and written communication; ability to convey complex information clearly.
• Ability to work with individuals across a wide variety of operational, functional, and technical disciplines in a global team environment.
• Bachelor's degree in Computer Science or a related field, or equivalent experience.

Benefits

• Generous paid time off (PTO): 35 days PTO to enable work/life integration.
• Health & Wellness: Eligibility for healthcare benefits begins on day one, plus retirement savings plans.
• Financial future: Retirement savings plans vary by country, but we help you plan for your future.
• Family-First Support: Assistance navigating family challenges, securing time for loved ones and self-care.
• Hybrid work: Two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities, workshops, and global mobility potential.
• Commute benefits: Up to $100/month per employee for commuting expenses.
• Philanthropy: Company matches employee donations up to $500 per year for causes close to your heart.