Cloud Engineer

About the role

Karpel Solutions is seeking an Azure Cloud Engineer to help design, support, and troubleshoot Azure cloud solutions for our company’s software applications. You will work in a self-motivated team to advise on modern cloud infrastructure solutions that support the company’s SaaS product. You will also partner closely with Karpel’s internal IT team to support in-house system issues and improve the company’s overall network.

Work location: Hybrid (St. Louis, MO).

Responsibilities

• Research, evaluate, and recommend modern cloud infrastructure design improvements to ensure architecture is stable, performant, secure, and cost-effective
• Automate routine tasks using Infrastructure-as-Code deployments
• Serve as Tier 3 escalation for Windows Server and other cloud-related service issues
• Collaborate with support, application, and operation teams to align contributions with larger company initiatives
• Monitor resource stability and proactively correct performance issues when they arise
• Enforce infrastructure best practices as outlined in the Azure Well-Architected Framework
• Support and enforce Microsoft 365 security policies and best practices, such as MFA and Conditional Access
• Perform system administration tasks, including patching and configuration management
• Configure, monitor, and validate regular system backups to ensure data integrity and recovery capabilities
• Collaborate with other IT professionals and vendors to ensure seamless integration of systems and services
• Participate in ongoing training and attainment of manufacturer certifications to further develop technical skills
• Develop and maintain relationships with customers that further develop our company’s positive reputation through exceptional customer service
• Utilize effective soft skills to work effectively both individually and among the overall IT team
• Other duties as assigned by the IT Manager

Requirements

• Associate’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
• 4-7 years of IT experience, with at least two years as a System Engineer/Cloud Engineer
• Experience with managing cloud infrastructure platforms (preferably Azure)
• Expert knowledge of Windows Server OS, especially Virtual Machines, IIS, and SQL servers
• Strong knowledge of server maintenance, including cloud-native or third-party backup solutions and OS updates management
• Strong knowledge of Active Directory Domain Service and GPO management
• Intermediate to strong knowledge of best practices for cloud-native resources, including but not limited to blob storage, app services, PaaS SQL servers, load balancers/application gateways/Azure Front Door, Key Vault, AI Foundry, and related services
• Some degree of PowerShell proficiency
• At least 3 years of experience in supporting Microsoft 365 administration and services
• At least 3 years of experience in supporting Windows OS desktops and laptops
• Excellent communication skills with a customer service orientation and an ability to work well with all levels of the organization
• Able to demonstrate professionalism and empathetic behavior in the resolution of both routine and complex customer problems
• Manage multiple high-priority initiatives in a fast-paced, highly technical environment
• Highly self-motivated and organized
• Keen attention to detail
• Excellent troubleshooting and problem-solving skills
• Relevant technical certifications are a plus

Desired Certifications

• Microsoft Azure Fundamentals or AWS Certified Cloud Practitioner
• Microsoft Azure Administrator Associate
• Microsoft 365 Fundamentals
• CompTIA: A+, Network+, Server+, Security+, Cloud+