Closing Support Specialist- Remote

Responsibilities

• Attend and participate in all team meetings
• Perform Quality Control audits on each staff member monthly
• Monitor the pipeline and identify any gaps in our review
• Review foreclosure sale date report and ensure all files with FC sale dates are addressed
• Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
• Absorb and underwrite to all investor guidelines
• React to change productively and handle other essential tasks as assigned
• Able to train and underwrite to all investor guidelines
• Able to react to change productively and handle other essential tasks as assigned
• Able to multi-task
• Able to structure a workout that serves the best interests of the homeowner/investor/insurer/client

Qualifications

• A High School Diploma or equivalent required
• 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
• Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines
• Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
• LPS/MSP experience
• Able to work independently in a fast-paced environment as well as part of a team and focus on results

Benefits

Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement.

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth

Pay

Compensation Range: $20.43 - 34.28 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Schedule

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.