Closing Shift Manager (one weekend day a must)

About the role

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Leads the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Monitors speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Ensures food safety and operational compliance by enforcing food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant.
• Conducts travel paths, ensures critical control points are being followed, and takes immediate corrective action when standards are not met.
• Manages labor deployment to support sales volume while controlling costs; monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards; provides real-time feedback, recognizes strong performance, and addresses performance gaps constructively.
• Helps create a positive work environment that promotes teamwork, accountability, and respect.
• Communicates effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.