Closing Shift Leader

About the role

Be a part of an amazing leadership team where your voice matters and you help us deliver amazing experiences to our customers and fellow Team Members. Toppers Pizza is looking for a Closing Shift Leader to join our team! This is a leadership position for someone dependable, energetic, and ready to run the show late into the night. Our flexible work schedule allows you to work around your other commitments to achieve a better work-life balance. This is a late-night position; our store closes around 3:00 AM, and the Shift Leader typically does not leave until 4:00–4:30 AM after all closing duties are complete.

Responsibilities

• Assign and direct daily duties for Team Members based on role, skills and shift needs
• Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed
• Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
• Solve customer complaints quickly and with a smile
• Provide feedback to Team Members in a positive manner
• Train new Team Members on daily tasks
• Balance cash draw and prepare deposit

Minimum Qualifications

• Must be legally eligible to work in the United States
• Must be 18 years of age
• Physically able to perform all essential job duties with or without reasonable accommodation
• Reliable transportation
• Previous quick service restaurant retail or supervisory experience

Preferred Experience

• Food Manager Certification

Benefits

• Competitive pay package – up to $17/hr
• Referral bonuses for bringing more friends to the team
• Flexible scheduling
• Up to 90% company-paid medical insurance
• 401(k) plan with up to a 4% company match
• Payroll advance on earned income up to $500 per pay period
• Holiday pay on certain holidays that we are open
• Meal discounts (70% while working)
• Rapid advancement opportunities with our Manager-in-Training program; pay raises at each level
• Free uniforms
• Fun atmosphere
• Flexible Spending Accounts (Dependent Care & Health)
• Health Savings Account
• Voluntary group dental, vision, and life insurance
• Voluntary hospital indemnity, accident, and critical illness insurance
• Voluntary group pet insurance
• *For those who meet the qualifications

The Toppers Way

For you to be successful at Toppers Pizza as a Team Member, you must be willing to come to work and exhibit The Toppers Way. This means that you:

• Live with integrity—say what you mean, and do what you say, especially when nobody’s watching
• Have fun—yes, it is work but enjoy it
• Always project a positive image and energy—smile, in-person and on the phone
• Are noticeably friendly and give each customer individual attention
• Want to be a part of building something special—we are building a special company
• Bring it…with passion—come to work ready to rock and make it happen
• Kill it at the details—anticipate needs and react when noticing any dissatisfaction
• Can tell it like it is with tact—honesty with a positive spin
• Are self-disciplined with a strong drive to succeed—you need little direction before you take the reins with a can-do attitude