Closing Manager Full Time

Job Summary

Working closely with the Club Manager and Assistant Club Managers, the Closing Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments they directly manage. The Closing Manager leads the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance.

Leadership Responsibilities

• Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Lead through change: Model leadership competencies and act as a champion for growth.
• Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
• Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
• Deliver results: Set clear expectations, follow up consistently, and drive execution.
• Develops Talent & Team: Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
• Display Leadership: Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.

Team Member Engagement

• Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.
• Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion.
• Create a safe and collaborative environment: Foster open communication and team trust.
• Recognize and retain top talent: Celebrate achievements and focus on career growth.
• Member Experience Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience.
• Resolve concerns: Support team in resolving Member issues and delivering satisfaction.

Maintain Club Standards

• Own end-of-day execution: Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep to ensure readiness for morning open.
• Lead by presence: Actively Walk the floor during closing hours to observe and engage with Members and team performance.
• Maintain GOLD Standards: Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Ensure full-functioning departments through close: Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
• Support issue resolution: Personally resolve or escalate evening Member concerns to ensure satisfaction.
• Drive in-stock and freshness: Monitor closing in-stocks, product rotation, culling, and merchandising in all areas—especially perishables.
• Conduct quality and date checks: Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Enforce sanitation excellence: Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Manage Assistant Closing Manager and Recovery team productivity: Schedule and coach Assistant Closing Manager, Recovery and Utility Clerks for optimal coverage and efficient task execution.
• Utilize tools effectively: Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency.
• Support audit readiness: Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Champion “close to open” operational standards: Ensure departments are clean, stocked, and ready for the next day.
• Manage equipment readiness: Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively.
• Coach onboarding and certifications: Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
• Drive improvement in underperforming areas: Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps.

Partner Cross-Functionally

• Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.

Job Conditions

• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature extremes and loud noises within perishable areas.
• Potential exposure to cleaning agents.

Qualifications

• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Maintain all training and required certifications.