Clinique Counter Manager - Full Time

About the role

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating a passion for building personalized client relationships and sharing a genuine enthusiasm for cosmetic, beauty, and fragrance trends. This role utilizes engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, and customer outreach initiatives. The manager possesses a competitive drive and entrepreneurial confidence to excel in a fast‑paced commission environment.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving personal and store key metrics.
• Create memorable store experiences through genuine relationships with team members, vendors, customers, and the community.
• Lead the team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, and customer outreach to advance the beauty business.
• Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service.
• Build personal and team product knowledge, suggestive‑selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends to create exciting customer engagement.
• Drive repeat client interactions as a knowledgeable and trusted resource.
• Enhance the team’s selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning.
• Connect with Beauty Advisors through team meetings and one‑on‑one touch bases to review goals and performance results.
• Ensure associates are well‑informed and confident in speaking to available inventory and assortment.
• Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience.
• Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
• Support the team with merchandising, product replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily.
• Align presentations with vendor and company directives.
• Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and department productivity.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting focus based on evolving business needs.
• Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items timely.
• Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Qualifications

• Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
• Commitment to continuously learn and improve performance.
• Ownership of assigned tasks and contribution to store success by teaching, partnering, and encouraging others.
• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows‑based operating systems.
• 1 + years of retail experience and a dedication to customer service excellence.
• Flexible availability to work nights, weekends, and holidays based on business needs.
• Physical ability to move around all store areas, bend, reach, stretch for product, and lift, carry, and move at least 40 lb.
• Comfortable assisting customers with makeup application and skincare services.
• Must maintain all required professional licenses and certifications, including any state‑specific demonstrator or cosmetology licenses as required by applicable state and local regulatory boards.

Pay

Hourly position with monthly bonus eligibility.

Schedule

Flexible schedule based on business needs, including nights, weekends, and holidays.