Clínico Calificado de EAP

About the company

Workplace Options (WPO) provides people-centric solutions that help individuals thrive personally and professionally. With a global team of over 4,800 professionals, we deliver real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we have partnered with businesses, health plans, and insurers to design flexible, forward-thinking programs that evolve with today’s workforce. Currently, we support 160 million people across 150,000 organizations, including over half of the Fortune 500. Now as part of the TELUS Health family, we are expanding our global impact by combining decades of well-being expertise to build healthier, more resilient organizations—one person at a time.

About the role

Workplace Options is seeking a qualified EAP (Employee Assistance Program) Clinical Advisor to join our clinical team. Our clinical department delivers global counseling services, including telephonic support, clinical case management, structured telephonic counseling, resource referrals, and short-term counseling.

Responsibilities

• Provide integrated EAP services, including intake and assessment, support, triage, referral, clinical case management, and crisis intervention.
• Deliver counseling services in a responsive, efficient, ethical, and professional manner.
• Maintain client confidentiality as required by ethical standards.
• Adhere to ethical, therapeutic, and legal standards governing service delivery, as well as organizational policies, procedures, and applicable laws.
• Refer clients to appropriate resources and maintain thorough clinical documentation in the computerized system for tracking clinical and work-life services.
• Conduct assessments for clients presenting diverse issues, such as substance abuse, mental health, and family problems affecting work performance.
• Perform initial assessments, crisis intervention, information and referral, and counseling services for clients. Conduct follow-up calls as needed.
• Complete additional tasks as determined by the clinical management team.
• Facilitate training, lead and participate in orientation, and develop and execute strategic activities for the organization.

Requirements

• Counselor or Psychologist with a Bachelor’s degree or equivalent diploma.
• Minimum of 2 years of direct client contact providing counseling or mental health services (post-qualification).
• Experience conducting assessments and/or using clinical assessment tools.
• Training in mindfulness or solution-focused counseling is an advantage.

Skills

• Fluency in Spanish and English (required).

Benefits

• Comprehensive benefits package.
• Paid vacation.
• 401k matching contribution.
• Clinical supervision and financial allocation for clinical supervision.
• Training and tuition reimbursement.
• Access to monthly professional clinical development webinars and professional development workshops for continuing education credits (CEUs).
• Gym reimbursement and wellness rewards.
• Access to Employee Assistance Program (EAP) benefits and all WPO services.
• Mentorship program.
• 24/7 support for high-risk calls.
• Employee exchange program.
• Comprehensive onboarding and training for this role.

Location & Schedule

• Location: Florida, USA.
• Work arrangement: Remote.