Clinician II

About the role

SurgeU is a mission-driven parent company overseeing a family of brands, including Life Surge, focused on faith-based business education and empowerment. We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team.

We’re looking for a Customer Success Specialist (internally called an Impact Counselor) who thrives on connecting with people, delivering exceptional service, and ensuring customers get the most out of their Impact Classes. This role is perfect for someone who loves communication, relationship-building, and encouraging others to achieve their goals.

Responsibilities

• Proactively connect with customers through calls, texts, and emails to ensure they feel supported and encouraged to attend their Impact Classes.
• Build and maintain meaningful relationships that keep customers engaged long-term.
• Provide outstanding customer service before, during, and after classes.
• Confidently communicate class details and program benefits in a clear, professional manner.
• Support retention efforts by following up with warm leads and customers who may need encouragement.
• Collaborate with teammates to achieve shared goals and deliver excellent results.

Qualifications

• Previous customer service or account management experience.
• Excellent written and verbal communication skills.
• Confident, warm, and professional phone presence.
• Highly organized, adaptable, and motivated by results.
• Able to navigate software and technology as needed to perform the role.
• Team-oriented with a positive, “whatever it takes” attitude.
• Willingness to work evenings and weekends when needed in rotation.

Benefits

• Health, Dental, Vision, Life, Holiday, and Paid Time Off.
• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.