Clinical Trial Manager

About the role

The Clinical Trial Manager (CTM) provides overarching leadership, coordination, and delivery accountability for assigned studies within a country. The role brings together all functional contributors under a unified delivery framework, ensuring that study commitments are met reliably and consistently.

The CTM serves as the client's voice within Civia, ensuring their priorities, timelines, and standards are understood and met across all functions.

Core Accountability

• Full accountability for country-level study delivery and performance
• Serve as the client’s voice within Civia, ensuring their priorities, timelines, and standards are understood and met across all functions
• Maintain disciplined oversight of start-up, recruitment, regulatory progress, data quality, and site performance
• Drive immediate cross-functional action when performance deviates from plan
• Lead structured governance routines with clarity, transparency, and solution orientation
• Ensure ongoing audit and inspection readiness across all study activities

Key Responsibilities

Delivery Leadership & Performance Management

• Own the country-level delivery plan, defining clear expectations and performance milestones
• Monitor real-time delivery indicators and immediately initiate cross-functional action when risks or slippage appear
• Ensure all operational decisions and adjustments reflect client priorities and commitments
• Maintain an integrated delivery picture that enables proactive decision-making

Cross-Functional Alignment & Accountability

• Work closely with Site Management Directors, Recruitment, Regulatory, Data, Quality, and Safety teams to ensure consistent execution
• Provide structured oversight, ensuring each function is aligned to timelines, quality expectations, and client deliverables
• Facilitate cross-functional performance reviews and ensure timely resolution of bottlenecks
• Escalate appropriately and constructively when risks require leadership intervention

Recruitment & Enrollment Governance

• Oversee recruitment performance and ensure projected velocity supports country delivery commitments
• Leverage funnel data and insights to forecast outcomes and shape resourcing or tactical adjustments
• Ensure recruitment governance reflects both operational requirements and client expectations

Regulatory & Start-Up Governance

• Maintain continuous visibility into submissions, approvals, and contracting progression
• Ensure clear alignment between regulatory timelines, site readiness, and client milestones
• Communicate regulatory status effectively to internal leadership and sponsor counterparts

Data Quality, Compliance & Safety Oversight

• Maintain oversight of data timeliness, data hygiene, deviation trends, and audit readiness
• Ensure alignment with quality and safety teams to maintain compliance and reporting standards
• Support the development and execution of CAPAs and improvement plans where required

Client Leadership & Communication

• Act as the country-level delivery representative to sponsor project teams
• Provide transparent, future-focused performance updates, highlighting risks and recommended actions
• Uphold a client-first mindset, ensuring Civia's internal teams understand and deliver to sponsor expectations
• Build strong trust through reliability, consistency, and performance transparency

Performance Measures (KPIS)

• Enrollment vs Commitment: ≥100%
• Recruitment Velocity & Funnel Health: On or ahead of forecast
• Start-Up Timelines: Delivered as planned
• Data Entry Timeliness: Within 24–48 hours
• Query Aging: ≤7 days
• Critical Deviations: Zero
• SAE Reporting Compliance: 100%
• Sponsor Satisfaction: Strong governance feedback and repeat awards

Ideal Phenotype

• Mindset: Strong ownership orientation and accountability for outcomes, client-first perspective that guides all decision-making, proactive, strategic, and anticipatory in identifying and managing risks
• Behaviour: Takes immediate, decisive action when delivery deviates from plan, brings clarity and structure to complex delivery environments, communicates with authority, transparency, and urgency when needed, influences cross-functional teams with credibility and confidence
• Capabilities: Deep operational understanding of clinical trial processes and dependencies, strong analytical capability, using data to predict, diagnose, and shape delivery outcomes, skilled in cross-functional leadership, alignment, and escalation management, strong regulatory, GCP, and operational literacy
• Personal Traits: Highly accountable, resilient, and composed, energetic, organised, and adaptive, builds confidence with stakeholders through followthrough and reliability

Role Differentiation

The CTM is the central delivery authority for assigned studies at the country level. While functional teams execute their specialised responsibilities, the CTM ensures alignment, performance, and continuity — taking direct, immediate action to safeguard delivery outcomes and maintain the highest level of client confidence.

Executive One-Liner

The CTM is the country’s delivery leader and the client’s voice within Civia — ensuring every function aligns, performs, and responds rapidly to protect timelines, quality, and sponsor commitments.

Civia Health Values in Action

• Empathy: Listen first — understand sponsors, partners, and patients before acting
• Integrity: Do the right thing, even when it’s not the easy thing
• Trust: Deliver on promises — every time
• Community: Collaborate generously to elevate the collective good
• Relentless Self-Improvement: Learn, adapt, and grow continuously

Why Civia Health

• Mission with Meaning: Be part of a purpose-led team committed to health equity and real-world impact
• Startup Energy, Proven Expertise: Work fast, adapt quickly, and help build something new; guided by seasoned visionary professionals who've seen what needs to change
• People First Culture: We care deeply about our patients, participants, and each other. Collaboration, transparency, and bold, straight-talking are core to how we work
• Invested in Your Growth: We don't just hire for today; we're building the leaders and changemakers of tomorrow