Clinical Trainer & Content Development Specialist

About the role

Split your time between delivering client training (on-site and remote) and developing documentation, facilitator guides, and workflow materials.

Responsibilities

• Deliver on-site and remote clinical EHR training to new clients (2-3 client go-lives per month)
• Partner with implementation teams to understand client goals
• Train appropriately sized groups based on instructional best practices
• Act as trusted advisor to clinicians during go-lives
• Create comprehensive best-practice workflow documentation
• Develop detailed facilitator guides with timing, talking points, and transitions
• Design structured training agendas with clear learning objectives
• Build training materials: user guides, quick reference cards, job aids
• Leverage AI tools to accelerate content creation
• Manage content development staff through coaching and feedback
• Delegate content tasks; ensure quality standards
• Evaluate and recommend LMS platforms; manage content
• Identify process improvements and implement changes
• Collaborate with sales teams on training schedules and capacity planning
• Contribute clinical expertise to product, sales, and support teams
• Jump in on company-wide initiatives

Requirements

• Bachelor’s degree in Nursing or equivalent experience
• 5+ years as RN, LPN, or Medical Assistant
• 2+ years teaching or training EHR/EMR software
• Hospice and/or palliative care clinical experience (major plus)
• Proven track record creating training documentation, facilitator guides, or instructional materials
• Experience in small company environments (multiple hats)
• Background in process documentation, workflow analysis, or continuous improvement
• Management, mentoring, or team leadership experience

Qualifications

• Know hospice and palliative care workflows and regulations
• Gifted trainer engaging diverse learning styles
• Strong writer creating clear, user-friendly documentation
• Organized and realistic about capacity
• Entrepreneurial self-starter who fixes problems
• Flexible and adaptable
• Embraces technology and AI
• Listens and collaborates well across teams
• Coaches and develops team members
• Excited by up to 50% travel

Skills

• Excellent communication and interpersonal skills
• Ability to adapt to changing priorities and deadlines
• Proficiency in Microsoft Office Suite
• Knowledge of EHR/EMR systems
• Experience with project management tools

Benefits

Autonomy, variety, and meaningful work in a supportive small-team environment.

Pay

TBD

Schedule

Up to 50% travel, remote work