Clinical Systems Analyst

About the Company

Axia Women's Health is the nation’s largest community-based, integrated women's health network, serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive healthcare experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Axia Women's Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years.

About the Role

The Clinical Systems Analyst collaborates with Information Technology and clinical staff to implement and maintain the Electronic Health Record (EHR) ecosystem, centered around eClinicalWorks. This role supports, analyzes, develops, validates, and maintains the EMR and associated systems while interacting with internal and external teams throughout multiple project phases.

This is a full-time position with occasional weekend and after-hours work required. Sporadic travel to care centers in the Mid-Atlantic and Midwest regions is expected, with up to 20% travel and occasional domestic overnight stays.

Responsibilities

• Participate in the implementation, configuration, and support of all facets of the eClinicalWorks EMR and associated systems, including practice management, online scheduling, patient messaging, digital intake, and patient portal technologies.
• Document standards, procedures, and guidelines for the configuration and use of the eClinicalWorks EMR and associated systems.
• Identify and implement optimization and process improvements within the eClinicalWorks EMR.
• Assist in the integration of ancillary systems and biomedical devices into the eClinicalWorks EMR.
• Demonstrate superb communication and relationship-building skills.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Information Systems or a related field and/or equivalent experience.
• 3+ years of experience supporting an ambulatory EMR.
• 3+ years of experience managing vendor relationships.
• Proven experience developing strong working relationships with internal stakeholders such as providers and clinical leadership.
• Excellent customer service, verbal, and written communication skills.

Skills

• Demonstrated ability to build strong relationships with diverse stakeholders, manage competing priorities, and deliver projects on time and within scope in a dynamic healthcare environment.
• Skilled at analyzing multifaceted technical challenges, making sound decisions under pressure, and implementing innovative solutions that align with organizational goals.
• Ability to convey complex technical concepts clearly and persuasively to both technical and non-technical audiences through written documentation and verbal communication.
• Proven track record of fostering collaboration across cross-functional teams, promoting knowledge sharing, and driving consensus to achieve successful outcomes.

Preferred Qualifications & Skills

• eClinicalWorks certification (strong plus).
• ITIL certification.
• Project Management certification or training.
• Experience supporting the OB/GYN specialty in an ambulatory setting.
• Experience supporting Reproductive Endocrinology and Infertility services.
• Familiarity with HL7 interfaces.
• Familiarity with Clinical Application Security.

Benefits

• Full-time benefit eligibility beginning the first of the month after starting, with a choice of multiple medical insurance plans.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft protection, long-term care, and pet insurance.
• 401(k) matching.
• Generous PTO offering with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term, and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

Pay

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Schedule

• Full-time, Monday through Friday, 8:30 AM – 5:00 PM EST.
• Occasional weekend and after-hours work required.