Clinical Support Specialist-LPN

About the role

Responsible for providing direct and comprehensive administrative support to the hospice IDG clinical team, which encompasses medical records, scheduling, QA activities, and IDG documentation support.

Responsibilities

• Manage all daily clinical records functions including establishing and implementing clinical records policies.
• Ensure clinical record systems are maintained in compliance with state, federal, and ACHC regulations.
• Maintain comprehensive working knowledge of state, federal, and ACHC documentation regulations and serves as a resource for appropriate organization personnel.
• Protect all clinical records through the establishment and implementation control procedures for all open and closed records.
• Protect the confidentiality of patient and organization information through effective controls and direct supervision of clinical records.
• Forward copies of clinical records to authorized users according to policy.
• Complete an administrative record audit following patient discharge and forward the record to the Clinical Manager for clinical audit.
• Monitor aged unsigned physician orders and submit second and third requests for signed orders to overdue physicians.
• Call or visit the offices of seriously overdue physicians.
• Supervise the use of the clinical records information system and maintain a comprehensive working knowledge of the system including upgrades and enhancements.
• Recruit, select, orient, and manage members of the clinical records team.
• Manage the members of the clinical record team to ensure accurate and prompt filing and retrieval of clinical records.
• Provide direct support and assistance related to scheduling activities as assigned.
• Work directly with clinical, administrative, and leadership team members to ensure scheduling assignments are established, communicated, and coordinated to support the needs of patients and families as outlined via the Plan of Care and IDG.
• Perform other Clinical Support duties as assigned by management to support department goals and initiatives.

Qualifications

• Diploma/Degree in nursing with a Licensed Practical Nurse (LPN) or related field from an accredited college or university or the international equivalent is preferred.
• Licensed Practical Nurse (LPN) is preferred.
• One (1) year experience in clinical records management, preferably in hospice care operations.
• Information systems knowledge required.
• Accredited Records Technician Certification preferred.