Clinical Support Services Assistant

About the role

Helps in coordinating visits between patients and clinicians. Schedules procedures; delivers instructions; assists the acquisition, transcription, and distribution of clinical requests for service; receives patients.

Responsibilities

• Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for patient visits.
• Assures confidentiality of patient information and medical records.
• Prepares lab requisitions for lab samples according to laboratory destination; labels, prepares and stores lab samples in accordance with required laboratory specifications; ensures collection of lab specimens by appropriate lab courier.
• Collects and organizes supplies ensuring all work areas are restocked appropriately; reviews and restocks crash cart supplies and log/record routinely as directed, and informs team leaders regarding expired emergency drugs; assists team leaders with ordering and purchasing of all necessary office supplies.
• Provides assistance to the clinician and patient; ensures preparedness of patients and processes.
• Assists clinicians in all clinical observations/information by using relevant software.
• Serves as a liaison, to coordinate information between clinicians and facilities, patients, and other key personnel.
• Collaborates with team leaders to ensure all quality control measures have been addressed.
• Enhances the patient experience, and is responsible to achieve patient satisfaction.
• Performs related duties as required.

Qualifications

• High School Diploma or equivalent required.
• 0-1 years of relevant experience, required.