Clinical Support Representative

Patient Care

• Promptly rooms patients, using EMR to alert provider that patient is ready.
• If requested by patients, act as chaperone / patient observer during appointments or procedures.
• Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam; remains in exam room when necessary/requested.
• Functions as a witness for procedural consents if required.
• Responds appropriately to emergency/code situations.

Clerical / Other

• Obtains and scans documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other requests for information as appropriate and required.
• Prepares and sends patient correspondence as required.
• Affords assistance with the maintenance of patient education materials as needed.
• Promptly performs call-backs as directed by provider and manager.
• Provides patients with follow up care instructions as instructed by provider.

Environmental / Safety

• Adheres to universal body fluids precautions and infection control policies.
• Disposes of infectious waste properly.
• Promotes infection control by using appropriate hand washing techniques.
• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
• Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order.
• Notifies Supervisor of malfunctions.
• Sets up equipment and instruments as per practice protocol.
• Cleans and restocks equipment as needed.
• Affords authorized access to secure areas to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts.
• Sets stock items in appropriate locations.

Other / Regulatory

• Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items.
• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.).
• Flexible and readily adopts new processes and engages in practice operation changes.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.