Clinical Support Provider

About the role

Full-time, onsite position at Safe Harbor Ohio in Holmes County, OH. Clinical Support Providers offer therapeutic support for each resident in their assigned cottage as a member of the resident's clinical team. The CSP assists in providing crisis support and is an integral part of the cottage and clinical teams, working as a bridge between the clinical and operational teams to best meet the needs of the residents.

Essential duties & responsibilities

• Maintain a "team first" spirit and atmosphere within the workplace, promoting collaboration and appropriate working relationships
• Work with clinical and operational teams to mediate group or individual conflicts and help youth find solutions
• Prevent conflicts by instructing/teaching about rules, consequences, and alternative behaviors during non-conflict times
• Aid in de-escalation and provide preventative interventions for clients
• Work with clients on REACH program (help complete packets, develop skills/character qualities, facilitate checkpoints for progression)
• Communicate effectively with cottage team, both verbally and in writing, regarding treatment progress, planning decisions, and problems
• Aid in hygiene, independent living skills, and other needs of clients
• Attend meetings and share clinical observations about resident issues (peer problems, moods, preferences, sleep patterns, family relationships, etc.)
• Complete appropriate logs, reports, and forms including all service provision notes (checking alerts consistently to reconcile them) and non-billable case notes within agency deadlines and standards
• Assist operational team with family time/visitation, greet guests, meet with parents for parent education and/or other activities assigned in clients' ITP
• Evaluate client's emotional and physical needs before, during, and after family time; provide interventions to assist with identified needs
• Supervise/monitor phone calls and family time/visitation as needed/assigned
• Follow all policies/procedures/protocols regarding critical incidents
• Assist with facilitating the spending of clothing vouchers for clients
• Compile inventory of clients' belongings upon intake, monitor ongoing inventory as clients acquire more items, and complete discharge inventory
• Facilitate group sessions to help kids find hope and insight into their present and future dreams/goals
• Meet individually with each resident on caseload
• Meet weekly productivity requirements according to agency standards
• Develop and maintain cottage papers (chore list, laundry/prayer day, seating arrangements, shower schedule) as new intakes occur, as changes happen, and on a monthly basis
• Work on the floor as directed/asked by supervisors to fill in staffing holes; complete duties of a Treatment Specialist on these days (up to 20 days per year)
• Earn and maintain Safe Crisis Management certification and actively engage with clients using SCM skills when needed

Required skills & abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations
• Ability to read, comprehend, and write routine reports and correspondence
• Ability to effectively communicate before groups of varying sizes of customers or employees
• Excellent interpersonal skills, including conflict resolution
• Must be able to communicate well with colleagues, verbally and in writing, to ensure safety and efficiency
• Ability to multi-task and prioritize assignments
• Excellent organizational skills and attention to detail
• Ability to apply common sense
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases
• Ability to deal with a variety of abstract and concrete variables
• Competency with Microsoft Office Suite and the internet, as well as CCHO clinical documentation software (electronic health record)
• Ability to function well in a fast-paced environment and cope with high levels of stress

Qualifications

• Bachelor's degree in social work or related field, OR 3 years experience working with clients receiving mental health treatment
• Ohio LSW preferred; may consider those actively seeking social work degree/Ohio LSW
• Valid Ohio Driver's License and driving record that allows individual to be insurable on agency policy (occasional travel required)
• Must be 21 or older to apply

Physical requirements

• Frequently required to walk, sit, talk, and hear, including standing or walking for extended periods, sometimes through uneven terrain
• Often required to use hands/fingers, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Specific vision abilities required: close vision, distance vision, depth perception, and ability to adjust focus
• Regularly able to lift/move up to 50 pounds
• Must be able to be outdoors in various weather conditions for extended amounts of time
• Must be able to drive a vehicle legally and safely in the state of Ohio
• Must maintain compliance/certification with CCHO's requirements for using physical restraints (SCM: Safe Crisis Management), including sufficient strength and completion of extensive training
• Physical ability to respond to crisis, including but not limited to running and performing physical restraints
• While performing duties, occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and outside weather conditions; noise level is varied, often loud and chaotic

Quality improvement

All Agency staff are expected to focus on quality improvement as part of their job responsibilities, in an effort to make the Agency a safe and healing environment for clients and staff. This expectation includes teamwork, improving service delivery, fulfilling department goals, and other job-specific tasks that encourage excellence.