Clinical Supervisor, Virtual Clinical Operations

What You’ll Do:

• Provide leadership, coaching and development for all direct reports to maintain an engaged and productive workforce.
• Monitor, supervise and balance workflow of the interdisciplinary virtual clinical care team.
• Ensure adequate staffing levels and manage clinician schedules to meet patient demand and needs.
• Partner with managers to set, communicate, and monitor clinician performance goals, ensuring alignment with program objectives and quality standards.
• Provide ongoing coaching, constructive feedback, and performance support to clinicians, proactively addressing performance issues and identifying opportunities for improvement, growth, and professional development.
• Foster a collaborative and inclusive team environment among direct reports, practice partners, and internal stakeholders, where individual differences are valued and leveraged to achieve organizational goals.
• Identify opportunities for improving processes and workflows and collaborate with virtual clinical operations leadership and other cross-functional leads to implement changes that enhance efficiency, patient experience, and care quality; monitor the effectiveness of implemented changes and adjust as necessary.
• Conduct regular quality assurance reviews of recorded clinician calls to ensure optimal member experience and adherence to clinical standards; ensure patient interactions meet the highest standards of care and empathy.
• Assist with interviewing candidates and training of new hires.

What You’ll Need

• Average of 2 years of supervisory experience, preferably leading and developing clinical teams.
• Proven ability to coach, motivate, and foster a collaborative, high-performing environment.
• Strong ability to analyze performance metrics, patient feedback, and clinical outcomes to identify trends, address operational issues, and drive continuous improvement.
• Proficiency with EHRs, telehealth platforms, and Microsoft tools (or equivalent), with the ability to quickly learn and adapt to new technologies.
• Excellent verbal and written communication skills, with the ability to build and maintain positive relationships with clinicians, patients, and internal and external partners.
• Demonstrated problem-solving, conflict-resolution, and organizational skills, including the ability to manage competing priorities and adapt to changing demands.
• Knowledge of healthcare regulations (including HIPAA), a strong commitment to patient confidentiality and ethical care, and cultural competence when working with diverse populations.