Clinical Supervisor - Urgent Care - Mauldin

About the Role

The Clinical Supervisor collaborates with the Regional Manager to provide clinical and administrative oversight for the day-to-day operations of the service line. This role models and develops a patient-focused culture with an emphasis on patient safety and satisfaction, while maintaining a positive and collaborative clinical environment. The Clinical Supervisor coaches, develops, and empowers staff, serving as a clinical expert within the scope of practice and program guidelines.

Responsibilities

• Manages day-to-day supervision of front office and clinical service delivery.
• Plans, implements, and administers programs and services, including personnel administration, training, and staff coordination.
• Trains new staff on clinical and administrative duties and ensures current staff competency in procedures and best practices.
• Conducts staff check-ins, delivers performance feedback, and coaches clinic staff to improve workflow and efficiency.
• Troubleshoots and resolves problems promptly.
• Provides oversight for scheduling and timekeeping to ensure optimal staffing across functional areas.
• Tracks and reports key operational metrics, such as patient satisfaction, wait times, and staff performance.
• Prepares reports for leadership and implements improvements to enhance operational efficiency, patient outcomes, and associate experience.
• Ensures compliance with regulatory standards through established programs, processes, and policies.
• Serves as the point of contact for patients and families, addressing concerns, complaints, and inquiries professionally.
• Fosters a positive and welcoming environment for clinic visitors and staff.
• Participates in interviews for clinic roles (excluding providers).
• Empowers team members through regular feedback, development plans, and growth opportunities.
• May perform clinical frontline duties within the scope of licensure/certification.

Requirements

• Licensure required for clinical discipline (e.g., Radiology Tech, LPN, or RN).
• Basic Life Support (BLS) certification from the American Heart Association (required before treating patients).
• RN education or completion of an allied health program for Radiology Techs or LPNs.
• Two years of clinical experience within a healthcare setting.
• One year of experience in a supervisor/leadership role (preferred).
• Electronic Medical Record (EMR) experience.

Patient Population

• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)

Working Conditions

• Periods of high stress and fluctuating workloads.
• General office environment.
• May be exposed to physical altercations, verbal abuse, hazardous substances, body fluids, human blood, and other potentially infectious materials.
• May be exposed to adverse weather conditions (e.g., cold, heat, dust, wind).
• Periods of constant interruptions.
• Requires universal precautions, use of personal protective equipment, and adherence to infection control policies.

Physical Requirements

• Lifting/Carrying (0-50 lbs.): 1-33% of the time
• Lifting/Carrying (50-100 lbs.): 1-33% of the time
• Push/Pull (0-50 lbs.): 1-33% of the time
• Push/Pull (50-100 lbs.): 1-33% of the time
• Stoop/Kneel: 1-33% of the time
• Crawling: 1-33% of the time
• Climbing: 1-33% of the time
• Balance: 1-33% of the time
• Bending: 1-33% of the time
• Sitting: 34-66% of the time
• Walking: 34-66% of the time
• Standing: 1-33% of the time

Additional physical requirements include manual dexterity, shift work, maneuvering patient weight, hearing alarms/telephones, reaching above shoulder, repetitive arm/hand movements, finger dexterity, color vision, far and near acuity, depth perception, use of latex products, and exposure to toxic/caustic chemicals, moving mechanical parts, dust/fumes, and x-ray/electromagnetic energy.

Skills

• Budgeting and financial acumen
• Employee performance evaluation
• Data analysis
• Scheduling
• Billing operations
• Medical terminology
• Basic computing skills
• Attention to detail
• Acceptance of authority
• Critical thinking
• Patient communication
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental leave, and FMLA leave.
• Short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on market and employment status.