Clinical Supervisor

Shift

Monday through Friday from 8AM to 5PM

Address

401 Oakfield Dr, Brandon, FL 33511

Job Description

Supports Pulmonary Office
Ensures phone staff meet the expectation of delivering high-quality services in a courteous and friendly atmosphere.
Schedules staff to provide adequate coverage during all hours of operation using flexible staffing.
Provides a safe and complete environment for patient care through operational processes, protocols, inventory control, and equipment checks.
Corrects any known deficiencies in patient care delivery.
Aids in recruitment, selection, orientation, evaluation of staff, and performance management.
Supports, oversees, and manages the productivity and performance of the team.
Provides daily, weekly, and monthly reports to ensure high standards are met.
Conducts ongoing call review, coaching, and education for contact center representatives.
Oversees development, implementation, and continuous improvement of standardized processes and metrics.
Other duties as assigned.

Knowledge, Skills, And Abilities

• Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence

Required

• Practical knowledge and experience in working with practice management software systems with the ability to direct workflow in order to optimize operations.
• Proficient in Microsoft Office programs (Excel, Word, Outlook, etc.) and technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems.
• Knowledge of KPIs and Contact Center Best Practices.
• Ability to work with internal and external partners to improve patient care coordination.
• Responsive to ever-changing healthcare landscape with demonstrated interpersonal, customer relations, and communication skills, maintaining confidence, confidentiality, integrity, and objectivity.
• Proficient in time management with superior prioritization skills, strong problem-solving skills, able to handle complex scenarios, and effective at leading by example.
• Demonstrated ability in successfully collaborating with multiple departments and strong organizational and coordination skills.
• Effective communicator in English, both orally and in writing, with the ability to use discretion when discussing confidential personnel or consumer-related issues.
• Self-motivator, quick thinker, proactive, detail- and results-oriented with a demonstration of regular, consistent, and punctual attendance.
• Healthcare/Physician Office Scheduling, Contact Center Experience, and Supervisory Experience preferred.
• Working Proficiency in Microsoft Office Applications preferred.

Education

• Associate’s degree and one (1) years relevant experience;
• High School degree and three (3) years relevant experience;
• Medical Assistant experience [Preferred]

Work Experience

• 1+ of leadership experience in healthcare and/or a contact center environment;
• 2+ of experience in healthcare contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office;
• 3+ experience working as a supervisor, team lead, or analyst in a customer service environment with experience in rapidly shifting procedures and processes;
• Currently in a lead position within the department for at least 6 months.

Physical Requirements

View physical requirements here

Pay Range

$21.56 - $40.09