Clinical Specialist - Cardiac Rhythm Management - Chicagoland North/Northwest Suburbs

Medtronic is a global leader in healthcare technology with a mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to develop innovative medical technologies that improve the lives of 72+ million patients each year.

About the role

The Cardiac Rhythm Management (CRM) portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring solutions. This role provides technical, educational, operational, and sales support to assist the district in meeting CRM sales and customer service objectives in the Chicagoland North/Northwest Suburbs territory.

Candidates must reside within the assigned territory and travel regularly to customer accounts. Clinical Specialists must be available to support urgent customer needs, including weekend, holiday, and occasional after-hours coverage. A valid driver's license, active auto insurance, and a driving record that meets company standards are required.

Responsibilities

• Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
• Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions, while supporting the onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise by staying current on new CRM products, therapies, solutions, and patient management offerings.
• Travel extensively within the assigned territory (approximately 80% of the time) to support customer clinics, hospitals, and business meetings.
• Perform physical job requirements, including frequent two-handed lifting of up to 40 lbs., sitting, standing, and walking for 8+ hours per day, and regularly bending, stooping, squatting, and maintaining balance.
• Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation, while wearing 7-9 lbs. of lead for extended periods.

Requirements

• High School Diploma plus a minimum 6 years or Associate’s Degree plus a minimum 4 years or Bachelor’s Degree plus a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.

Qualifications

• Preferred: Bachelor's degree in nursing, life sciences, or biomedical engineering.
• 2+ years in Cath lab, EP Lab, hospital/clinic with cardiology knowledge.
• Thorough working knowledge of medical terminology and the medical device industry.
• Expertise with Microsoft tools and other applications (e.g., SalesForce.com).
• Ability to meet vendor credentialing requirements.
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment while meeting deadlines.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Pay

Salary range: $72,000 - $90,000 USD (excludes Puerto Rico and specific locations in California). The position is eligible for a Sales Incentive Plan (SIP), which provides significant incentive compensation for achieving or exceeding goals.

Benefits

The following benefits are available to regular employees working 20+ hours per week:

• Health, dental, and vision insurance
• Health Savings Account (HSA) and Healthcare Flexible Spending Account (FSA)
• Life insurance and long-term disability leave
• Dependent daycare spending account and tuition assistance/reimbursement
• 401(k) plan with employer contribution and match
• Paid time off and paid holidays
• Employee Stock Purchase Plan (ESPP) and Employee Assistance Program (EAP)
• Short-term disability and non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Temporary employees are eligible for paid sick time (as required by state law) and the Employee Stock Purchase Plan.