Clinical Shift Coordinator RN-Telemetry Full-Time Nights

Job Description

The Clinical Shift Coordinator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Demonstrates proficiency as a staff nurse and serves as a role model and resource to staff.
• Maintains awareness of unstable, complex or high-risk patient conditions throughout the shift.
• Safeguards patient life safety standards including fire safety, handwashing, crash cart checks, etc.
• Coordinates patient placement with Clinical Placement Nurse in a timely manner and with a positive and flexible attitude.
• Displays and is responsible for "welcoming spirit" for unit by integrating students and resource team.
• Develops open, functional working relationships with other units/physicians by understanding complexities of different stakeholders; has a house wide perspective.
• Promotes an atmosphere of collective accountability for the Unit/Department.
• Performs weekend leadership rounding on all patients and assists Clinical Manager during week as needed.
• Contributes to annual employee performance evaluation and is present when evaluation is given.
• Conducts formal staff rounding with assigned group of staff on a consistent basis at frequency identified by Manager.
• Follows up with all new employees on shift as identified by Manager.
• Contributes to completion of minor disciplinary action; may cover this independently with staff member under the approval of Clinical Manager.
• Provides feedback to Manager for development plans that are needed for staff they lead.
• Participates in interview process for candidates seeking position on his/her shift.
• Serves as Qualified Observer to ensure completion of annual competencies of staff on his/her shift.
• Participates in quality improvement initiatives for unit and as appropriate for PCS.
• Displays knowledge of PI process.
• Serves as a shift leader and is accountable for hardwiring evidence based and unit specific tactics for patient satisfaction (Hourly Rounding, bedside shift report, discharge calls, and AIDET).
• Maintains compliance with regulatory standards.

Qualifications

• Bachelor of Science in Nursing (BSN)
• 3 Years RN experience
• Licensed RN in the State of Illinois
• American Heart Association Basic Life Support (BLS)
• Telemetry competency
• Basic computer knowledge.
• Ability to communicate effectively in English, both verbally and in writing.
• Excellent customer service skills.
• Consistently works within the framework of the Illinois Practice Act for Nursing and ANA Standards of Professional Nursing Practice.
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.