Clinical Services Team Lead

Join IVIRMA North America, a global leader in fertility care, as a Lead Clinical Assistant in our Los Angeles practice. In this leadership role, you will oversee and support clinical staff, coordinate daily operations, provide training and coaching, and help ensure exceptional patient care across the practice. This opportunity is ideal for an experienced healthcare professional with strong leadership skills, clinical knowledge, and a passion for supporting both patients and team members in a fast-paced reproductive medicine environment.

About the role

The Lead Clinical Assistant oversees clinical employees in their assigned office. This position works collaboratively with the Clinical Management Team to ensure offices are adequately staffed and trained to provide excellent patient care. This position provides training to new staff and continuing education to all clinical staff.

Responsibilities

• Trains, evaluates, and coaches employees.
• Oversees clinical staff schedules, assignments, and break times.
• Oversees maintenance of clinical supplies inventory in all assigned offices.
• Oversees clinical and phlebotomy supplies/ordering/inventory tracking.
• Maintains a safe and clean work environment.
• Collaborates with outside vendors to track/resolve errors and troubleshoot equipment issues.
• Educates clinical staff on all clinical standard of practice policies and work instructions.
• Maintains OSHA safety standards in the office. Elevates deficiencies to the Clinical Management Team.
• Effectively communicates with staff to resolve employee conflicts and complaints. Elevates to Clinical Manager/Human Resources as needed.

Requirements

• High School Diploma or equivalent (GED) – required
• Completion of Certified Medical Assistant Program – preferred
• Minimum of two years’ experience in a multi-physician practice (three or more physicians) with proven work experience in both clinical and administrative areas – preferred
• Previous experience in women's health or reproductive endocrinology and infertility – preferred
• Previous Team Lead or Supervisor experience – preferred
• Knowledge of medical terminology – required
• Phlebotomy experience – required

Skills

• Working knowledge of Microsoft Office, especially Outlook and Excel
• EMR experience – required
• Experience assisting in office procedures and office machines (i.e., computer, fax, copier, etc.)

Benefits

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

Schedule

Monday through Friday, 7:00 AM to 3:30 PM, with variable weekends as needed.

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science.

Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/