Clinical Services, Resolution Support Specialist

Castle Biosciences Inc. is growing, and we are looking to hire a full-time Clinical Services, Resolution Support Specialist working from our Phoenix, AZ office location, with a start date of September 16, 2026.

About Castle Biosciences Inc.

At Castle, it all comes down to people. After all, disease doesn't just happen—it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes. Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Why Castle Biosciences?

• Exceptional Benefits Package
• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually + 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire

A Day in the Life of a Resolution Support Specialist

The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions.

• Gather missing information and request documentation
• Perform outbound follow-up
• Support fax receipt confirmation
• Coordinate predefined follow-up activities
• Document actions taken
• Route unclear items to the Team Lead or Supervisor

Responsibilities

• Conduct outbound calls and approved written outreach to obtain missing information or documentation
• Complete first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements
• Use approved scripts, templates, and follow-up cadences
• Document outreach attempts, responses, next steps, and follow-up actions

Qualifications

• High school diploma or equivalent

Preferred Qualifications

• One year of customer service, administrative, healthcare support, or sales support experience
• Strong Microsoft Office skills
• Strong communication, organization, and attention to detail

Schedule

Monday through Friday. Schedule determined by department leadership, working from the Phoenix, AZ office location.

Benefits

• Excellent annual salary + 20% bonus potential
• 20 accrued PTO days annually + 10 paid holidays
• 401K with 100% company match up to 6%
• 3 health care plan options + company HSA contribution
• Company stock grant upon hire

Work Authorization

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.