Clinical Services Representative 1- Day Shift

About the role

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.

Responsibilities

• Assembles and maintains the patient chart from admission to discharge.
• Collects all printouts and files in charts, runs necessary reports, and retrieves data as requested by physicians and nurses.
• Orders necessary equipment and unit supplies and maintains adequate inventory levels.
• Consistently processes patient orders, requests for exams and other ancillary services, such as x-rays, lab tests and transportation accurately and timely.
• Coordinates patient admissions, transfers and discharges.
• Retrieves medications from the pneumatic tube system and/or pharmacy and delivers the medications to the nurse and/or places medications in a secure location as determined by the nurse manager.
• Assists nursing staff with retrieving medications from the pneumatic tube system and places medication in appropriate locations for administration by nurse.
• Acts as a receptionist and greets patients, directs visitors, and provides patient information to the medical staff.
• Answers the phone and uses proper phone etiquette; responds to patient call lights in a timely manner; maintains a neat, clean and orderly work area; maintains office equipment for the unit.
• Calls physicians for consults and notifies the nursing staff of the consultation.
• Performs other duties as assigned or requested.

Qualifications

• Education: High School or equivalent
• Training: Medical Terminology or Medical Assistant Training preferred
• Cerner (CIS) experience
• Special Skills: Communication, Customer Service, Computer Skills
• Knowledge of medical terminology
• Able to use office equipment and multi-task
• Licensure: Current BLS certification (only required in mental health departments)

About Us

FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care. In The Last Fiscal Year, FMOL Health Had 1,747 Licensed Beds 65,322 Discharges 44,592 OR Procedures 10,827 Full Time Employees 331,360 Inpatient Days 1,915 Active Medical Staff 229,296 Emergency Visits As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underpriv