Clinical Services Representative 1- Day Shift

About the Role

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks and works under close supervision.

Responsibilities

• Assembles and maintains the patient chart from admission to discharge.
• Collects all printouts and files in charts, runs necessary reports, and retrieves data as requested by physicians and nurses.
• Orders necessary equipment and unit supplies and maintains adequate inventory levels.
• Processes patient orders, requests for exams, and other ancillary services (e.g., x-rays, lab tests, transportation) accurately and timely.
• Coordinates patient admissions, transfers, and discharges.
• Retrieves medications from the pneumatic tube system and/or pharmacy and delivers them to the nurse or places them in a secure location as determined by the nurse manager.
• Assists nursing staff with retrieving medications from the pneumatic tube system and places medication in appropriate locations for administration by the nurse.
• Acts as a receptionist: greets patients, directs visitors, and provides patient information to the medical staff.
• Answers phones using proper phone etiquette and responds to patient call lights in a timely manner.
• Maintains a neat, clean, and orderly work area and office equipment for the unit.
• Calls physicians for consults and notifies the nursing staff of the consultation.
• Performs other duties as assigned or requested.

Requirements

• High school diploma or equivalent.
• Training in medical terminology or medical assistant training preferred.
• Experience with Cerner (CIS) systems.
• Strong communication, customer service, and computer skills.
• Knowledge of medical terminology.
• Able to use office equipment and multitask.
• Current BLS certification (required only in mental health departments).

About Us

FMOL Health is a leading healthcare innovator in Louisiana and Mississippi, bringing together outstanding clinicians, advanced technology, and leading research to provide patients with the highest quality and safest care. Grounded in over 100 years of history, our strategic vision focuses on transforming healthcare through superior performance and excellent patient care.

In the last fiscal year, FMOL Health:

• Managed 1,747 licensed beds.
• Handled 65,322 discharges.
• Performed 44,592 OR procedures.
• Employed 10,827 full-time staff.
• Provided 331,360 inpatient days.
• Supported 1,915 active medical staff.
• Served 229,296 emergency visits.

As a nonprofit, mission-focused Catholic healthcare ministry, we prioritize care for those most in need. In the most recent fiscal year, we provided over $39 million in unreimbursed care and community support to the underprivileged. Our health system is one of the largest in Louisiana, with hospitals, clinics, and physicians across Louisiana and Mississippi, serving nearly half of Louisiana’s citizens and Mississippi’s largest metropolitan area.

Headquartered in Baton Rouge, Louisiana, FMOL Health partners with the State of Louisiana to transform healthcare delivery, including inpatient acute care and primary care in Baton Rouge and Bogalusa. Following the legacy of our founders, the Franciscan Missionaries of Our Lady, we are committed to providing high-quality, compassionate care to all, especially those most in need.