Clinical Services Manager - Rock Hill/Florence, SC (Field Based)

About the role

As a Clinical Services Manager, you’ll play a pivotal role in driving our patient‑centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes. In this role, you’ll be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet’s products into their patient care strategies. Your work will go beyond training—by understanding the clinical goals of providers and the unique needs of patients, you’ll create customized approaches that truly make a difference. The work environment will be HCPs’ offices, clinics, home office and car. You must reside within the geographic area of the assigned territory, require regular business travel mostly by car within a set region (with 2–5 overnights per month possible), and be able to lift, carry and transport up to 30 lbs. of professional sales samples and literature.

Responsibilities

• Establish Clinical Partnerships: Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
• Establish Clinical Partnerships: Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high‑quality care for patients.
• Establish Clinical Partnerships: Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.
• Own Patient Training: Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
• Own Patient Training: Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
• Own Patient Training: Provide ongoing support and education, offering follow‑up consultation to address questions, troubleshoot issues, and ensure successful long‑term device usage.
• Own Patient Training: Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.
• Own Patient Training: Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.
• Oversee Clinical Education: Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs.
• Oversee Clinical Education: Oversee CPTs by providing timely product updates and being a clinical resource.
• Oversee Clinical Education: Leverage multiple data sources to inform education strategy and individual/team actions.
• Oversee Clinical Education: Maintain and update data systems, such as Salesforce, to capture training metrics.
• Oversee Clinical Education: Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
• Sell Through Clinical Expertise: Empower decision‑making by promoting the life‑changing benefits of insulin pump therapy to healthcare providers and patients.
• Sell Through Clinical Expertise: Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies.
• Sell Through Clinical Expertise: Champion inspiring patient success stories, leveraging real‑world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques.
• Sell Through Clinical Expertise: Execute field sales activities with a strategic, patient‑centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.