Clinical Services Manager

What You Will Be Doing

• Operational Oversight & Process Improvement:
  • Actively manage the day-to-day throughput of outpatient operations, ensuring smooth throughput across all areas, with a focus on the general waiting area, radiology, and appointments with physicians.
  • Identity opportunities to improve and work with respective leadership.
  • Serve as the point of contact and decision-maker for ad-hoc schedule requests; coordinate with the Regional Director and Regional Admin Manager to ensure changes are tracked.
  • Participate in multi-disciplinary meetings with regional market and service lines teams to identify opportunities to standardize and simplify workflows and processes.
• People Management & Staff Engagement:
  • Utilize all aspects of the performance management cycle (defining expectations, setting goals, providing feedback, coaching, mentoring, corrective action, performance evaluations) to help staff best fulfill their job responsibilities.
  • Facilitate the onboarding and coaching of all staff on the team; ensure the continuing education and ongoing assessment of nursing staff, including supervision and verification of clinical competencies.
  • Oversee and support the Patient Access Services (PAS) Supervisor in managing smooth front end operations, ensure performance of registration meets enterprise standards.
  • Develop strategies to foster and maintain a strong culture of teamwork, organizational engagement, and commitment to excellence within the site.
  • In collaboration with the Regional Leadership team, create and maintain consistent forums to ensure staff-wide and team-based communication on all relevant topics (e.g., broad organizational updates, new initiatives, survey preparedness).
  • Ensure leadership’s onsite presence during business hours and coverage is arranged for planned and unexpected reasons.
• Facility Maintenance:
  • Conduct Environment of Safety rounds to ensure the site is always in compliance with regulatory and hospital standards.
  • Ensure identified issues are escalated appropriately to ensure prompt action.
  • Support in annual capital budgeting process.
• Direct Patient Care:
  • Provide clinical support to physicians during scheduled office sessions.
  • Presurgical Screening.
  • Rooming patients, including preparation for exams, reviewing past medical history, and obtaining patient data.
  • Aiding with procedures, including but not limited to suture/staple removal, cast application and removal, EKG, venipuncture, and injections.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.