Clinical Services Associate - Transplant - Hospital of the University of Pennsylvania - FT Days

Summary

The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate.

Responsibilities

• Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
• Observes patient condition and communicates any abnormal data or changes to provider.
• Absists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested.
• Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.
• Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient accurately documents result in EMR.
• Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility.
• Functions as a witness for procedural consents if required.
• Responds appropriately to emergency/code situations.
• Clerical / Other Accountabilities: Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed.
• CCA CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines reads PPD results, under the direction of the provider/orders and documents in EMR. Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric.
• Clerical / Other Accountabilities: Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed.
• CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security checks expiration dates removes outdated items.
• Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. Records receipts accurately to ensure end of day reconciliation participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports proactively prioritizes recovery of missing charges. Orders supply for the office and generates front-end process reports as requested.
• Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.). Flexible and readily adopts new processes and engages in practice operation changes.

Requirements

• Basic Cardiac Life Support (Required)
• CMA or RMA (Required)
• MA Certification (required within 90 days of hire)

Qualifications

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience: And 2+ years medical office experience, or relevant customer service experience.
• Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
• Education Specialization: Completion of an accredited Medical Assistant program (or higher-level equivalent).
• Equivalent Experience: Or 2+ years' experience working as an MA may be considered in lieu of MA program completion.
• Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.
• Associate of Arts or Science preferred

Skills

• Basic Cardiac Life Support
• CMA or RMA
• MA Certification

Benefits

• Competitive Benefits
• Career Growth Opportunities
• Tuition Assistance at University of Pennsylvania!

Pay

Competitive

Schedule

1.0 FTE (40 Hours per week), Monday – Friday 8a – 4:30p