Clinical Services Associate - Cancer Center VF

Patient Care

• Promptly rooms patients, using EMR to alert provider that patient is ready
• Reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate
• Obtains patient’s vital signs and documents in EMR
• Prepares chart for patient visit
• Understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
• Observes patient condition and communicates any abnormal data or changes to provider
• Absorbs patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested
• Performs specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary
• Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR
• Absorbs minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility
• Functions as a witness for procedural consents if required
• Responds appropriately to emergency/code situations
• CCAs CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR
• Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric

Clerical / Other

• Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services
• Obtains and scans documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc
• Completes medical forms and other clinical requests for information as appropriate and required
• Assists nursing staff with the maintenance of patient education materials, as needed
• CCAs CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice
• Provides patients with follow up care instructions
• Maintains patient education materials, as needed
• Answers phones in a timely manner, manages/handles patient requests and routes appropriately, retrieves voicemails in a timely manner, takes accurate and thorough messages and routes appropriately through EMR
• Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments
• Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures
• Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise
• Issues referrals and obtains pre-authorizations for patients as required and as per protocol
• Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral
• Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
• Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations
• Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral
• Orders supplies for the office and generates front-end process reports as requested
• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
• Flexible and readily adopts new processes and engages in practice operation changes

Qualifications

• Basic Cardiac Life Support (Required)
• CMA or RMA (Required)
• MA Certification (required within 90 days of hire)