Clinical Services Administrator SOCIAL SERVICE ADMINISTRATOR IV
Introduction
The Maryland Department of Human Services (DHS) is a team of over 5,000 employees dedicated to supporting more than 1 million Marylanders annually. We strive to meet the needs of those we serve and foster a culture of innovation and accountability.
Main Purpose of Job
This position serves as a Social Service Administrator IV who provides direct supervision, clinical oversight, and program leadership to five Child Welfare Supervisors and their respective units. The incumbent supports complex case decision-making and ensures compliance with state and federal standards.
Position Duties
Provide clinical supervision and consultation to 5 Child Welfare Social Work Supervisors.
Ensure consistent application of policy, COMAR regulations, and best practice standards in all casework.
Review complex, high-risk cases and provide guidance on safety, risk assessment, and service planning.
Support supervisors in case staffing, removals, permanency planning, and critical decision-making.
Strengthen trauma-informed, family-centered, and equity-focused practice across units.
Monitor case documentation, CJAMS compliance, and quality assurance standards.
Provide consultation related to forensic interviewing, multidisciplinary coordination, and court-wide cases.
Program Administration and Compliance
Interpret and implement federal, state, and local policies and regulations.
Lead efforts to ensure compliance with CFSR, ACQI, and other performance and accountability measures.
Analyze program data and trends to identify gaps, improve outcomes, and inform decision-making.
Develop and implement standard operating procedures and practice guidelines.
Participate in internal and external meetings, including DHS, SSA, and multidisciplinary partners.
Support development and monitoring of program budgets, grants, and funding streams.
Workforce Development and Performance Management
Evaluate supervisory performance and provide ongoing coaching, mentoring, and professional development.
Support recruitment, hiring, and retention strategies to strengthen workforce capacity.
Promote a culture of accountability, continuous improvement, and high performance.
Ensure completion of performance evaluations (PEPs) and adherence to training requirements.
Address performance concerns through coaching, corrective action, and progressive discipline, if needed.
Agency Support and Emergency Response
Participate in after hours coverage, consultation, and responses.
Support agency operations during emergency activations and shelter operations.
Represent the agency in community partnerships, boards, and multidisciplinary teams.
Minimum Qualifications
A Master’s degree in social work from an accredited college or university approved by the Council on Social Work Education.
Seven years of professional experience in a social work capacity in a public or private agency or institution, five years must have been in an administrative supervisory or consultative capacity.
Selective Qualifications
Two years of experience managing, analyzing, and reporting on program data to ensure compliance with federal and state accountability measures, specifically including Child and Family Services Reviews (CFSR) and Continuous Quality Improvement (ACQI) standards.
Two years of professional experience developing, implementing, and monitoring program budgets, grants, or federal/state funding streams for public social service agencies.
Two years of direct supervisory experience.
License, Registration, and Certification
Candidates must be licensed by the Maryland Board of Social Work Examiners.
Benefits
As an employee of the State of Maryland, you will have access to outstanding benefits, including:
Health insurance, dental, and vision plans offered at a low cost.
Personal Leave - six (6) personnel days annually (prorated based on start date).
Annual Leave - ten (10) days of accumulated annual leave per year.
Sick Leave - fifteen (15) days of accumulated sick leave per year.
Holidays - State employees celebrate at least thirteen (13) holidays per year.
Pension - State employees earn credit towards a retirement pension.
For more details on State of Maryland benefits, click here.