Clinical Service Representative II - Ophthalmology

Location: St. Louis, MO 63108

About the Role

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms, and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens; requires protective devices.
• Patient care setting; direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification (American Heart Association or American Red Cross; online BLS certifications without a skills assessment component are not sufficient).
• 2 years of experience in a medical office setting and/or related customer service.

Skills

• Communication
• Computer literacy
• Insurance
• Interpersonal relationships
• Medical terminology

Pay

Salary range: $17.89 - $26.35 per hour. The salary range reflects base salaries paid for positions in this job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade, and department budget.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, access to dietitians, and more.
• 4 weeks of caregiver leave to bond with a new child; family care resources for continued childcare needs and adult care.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years of employment.