Clinical Service Representative II - Faculty Practice Plan

About the role

Scheduled Hours 40
Position Summary: Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Primary Duties & Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• Auxiliary tasks such as preparing patients' charts for daily appointments, assisting with insurance questions regarding billing process, and assisting staff with sending out reminder cards and other related scheduling duties.

Working Conditions

Job Location/Working Conditions: Normal office environment.
Exposure to blood-borne pathogens.
Requires protective devices.
Patient care setting.
Direct patient care setting.

Physical Effort

Typically sitting at desk or table.
Typically standing or walking.
Typically bending, crouching, stooping.
Occasional lifting (25 lbs .or less).

Equipment

Office equipment.
Clinical/diagnostic equipment.

Education

Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.

Work Experience

Medical Office Setting And/Or Related Customer Service (2 Years)

Skills

Communication,
Computer Literacy,
Insurance,
Interpersonal Relationships,
Medical Terminology

Benefits

Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.