Clinical Service Lead - Women's Health

About the role

This position continues clinical practice while owning operational and clinical leadership of our Women's Health service line. The Service Lead is the first line of escalation before clinical management, the daily traffic controller for the service, and the protocol steward for their specialty.

Core Responsibilities - Leadership / Operational (40% of time)

• Triage and resolve clinical escalations from clinicians
• Reassign tasks across the team based on volume, licensure, and capacity
• Balance workload across the service line in real time (sync queues, async inboxes)
• First-line escalation point before clinical management/Medical Director
• Participate in ad hoc weekly clinical team meetings to review service line specific updates/trainings
• Partner with operations on staffing, scheduling, and capacity planning as needed
• Contribute to and own clinical protocol updates for the service line
• Lead the appropriate 6S program
• Mentor NP Is and IIs; act as a primary trainer during onboarding
• Other duties as assigned (participate in quality/safety improvements, meetings, etc.)

Core Responsibilities - Clinical Practice (60% of time)

• Maintain clinical practice expectations of an MD/DO/NP II (or NP I, depending on which service line — Women's Health)
• Carry a reduced patient panel to accommodate leadership time
• Handle the most complex patients within the service line when required

Requirements

• Basic Qualifications:
• Active, unencumbered NP license (FNP, AGNP, or AGACNP); compact RN license required for multistate practice
• National board certification (AANP or ANCC)
• 2+ years as a Clinical NP II (or 3+ years equivalent external NP experience with successful internal credentialing)
• Demonstrated proficiency across at least two service lines before cross-training to the third
• Clean QA and KPI performance for two consecutive quarters
• Telehealth licensure in a minimum of 15+ states
• Full DEA/CDS portfolio matching state licensure
• Comfort with EMR-based documentation and async care delivery
• Demonstrated subject matter expertise in the service line you will lead
• Consistent top-quartile KPI performance for four consecutive quarters
• Preferred Qualifications:
• Demonstrated leadership training (internal program or external equivalent, e.g., AONL, ANCC nursing leadership)
• Track record of peer mentorship, protocol contribution, or process improvement

Benefits

• Salary: $155,000-$175,000 annually
• Health Care Plan (Medical, Dental, Vision)
• Retail Plan (401k, IRA)
• Life Insurance (Basic, Voluntary AD&D)
• Paid Time Off (Vacation, Sick, Public Holidays)
• Short Term & Long Term Disability
• LifeMD paid medical licensing for additional states and license renewals
• Malpractice insurance coverage