Clinical Sales Liaison Full Time

Job Summary

Counsels patient assessments to identify appropriate patients for potential admission into the system. Conducts daily follow-up with patients and their decision-makers for consistent clinical reassessment. Manages referrals and admissions from assigned hospitals and territories. Represents ScionHealth and works professionally with accounts within their territory. Designs and manages marketing strategies for assigned accounts. Contacts new and potential referral sources to grow territory. Conducts in-person educational meetings and conversations with referral sources. Acts as liaison by coordinating clinical and benefit information between patients, decision-makers, referral sources, and ScionHealth Specialty Hospitals.

Essential Functions

• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts, and educational presentations.
• Maintains current referral sources through relationship development.
• Manages the admissions process as an ambassador for patients who meet the criteria eligibility.
• Operates within budgeted parameters by carefully planning travel and monitoring expenses.
• Completes clinical assessments on potential patients to meet with standards of the Division.
• Works closely with patients and their family members to educate them on the benefits of ScionHealth Hospitals.
• Establishes strong and successful relationships with referral sources throughout their territory.
• Successfully manages the Referral, Assessment, and Admission Process.
• Adheres to dress code, appearance is neat and clean, and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements.
• Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to protect patient and/or employee rights.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relations’ skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Qualifications

• Education: Associate’s degree required; Bachelor’s degree preferred. Degree in marketing, communication, healthcare administration, nursing, or other related field strongly preferred.
• Experience: Minimum two (2) years of former healthcare sales experience and/or minimum of two (2) years of clinical healthcare experience strongly preferred. Formal sales training preferred.
• Licenses/Certifications: Demonstrated understanding of Medicare, Medicaid, and other payers as related to LTACH benefits. Demonstrated competence in strategic business planning and design of marketing initiatives.