Clinical sales consultant

About the role

The Patient Experience Manager (PEM) is responsible for guiding patients through their full care journey, ensuring a seamless, informed, and empowering experience from onboarding through ongoing treatment. This role plays a critical part in delivering a consistent, high-quality patient experience by combining patient education, program coordination, and relationship management to support long-term engagement and outcomes. The PEM ensures every patient feels confident, supported, and connected throughout their care journey.

Primary Responsibilities

• Guide patients through onboarding, treatment progression, and ongoing care
• Educate patients on treatment options, timelines, and expectations
• Ensure patients remain engaged and consistent with their care plans
• Celebrate patient progress and reinforce long-term success
• Build strong, trust-based relationships with patients
• Address patient questions, concerns, and barriers to adherence
• Provide clear, simple, and proactive communication at every stage
• Ensure patients feel supported, informed, and confident in their care
• Manage patient accounts, subscriptions, and documentation
• Coordinate with clinical and administrative teams to ensure seamless care
• Support medication ordering, tracking, and follow-up
• Monitor patient activity and re-engage as needed
• Clinic & Team Collaboration

Clinic & Team Collaboration

• This role requires flexibility, adaptability, and a team-first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.
• Partner with PRCs and clinical staff to ensure a consistent patient experience
• Support clinic flow when needed to maintain efficiency and patient satisfaction
• Communicate effectively across teams to ensure alignment and continuity of care

Qualifications

• Strong communication and relationship-building skills
• Highly organized with attention to detail
• Able to manage multiple patients and priorities simultaneously
• Proficiency in EMR, CRM systems, and Microsoft Office
• Patient-centered mindset with a passion for delivering exceptional experiences

Additional Information

• This role supports both patient experience and clinic performance through engagement and coordination
• Cross-functional support may be required based on clinic needs