Clinical Retention Specialist (Mid-Atlantic - VA, WV, KY, MD, DC, NC, DE)
Job Summary
Join a mission-driven team dedicated to simplifying life for people with diabetes. We're seeking a Clinical Retention Specialist for the Mid-Atlantic region to drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives while growing your career in a collaborative, forward-thinking environment.
About the Role
The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long-term adoption of Omnipod® products and improving health and quality-of-life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high-impact education, proactive issue resolution, and personalized clinical support.
Key Responsibilities
Applies foundational, evidence-based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.
Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.
Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines.
Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.
Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.
Skills & Competencies
Strong clinical acumen with expertise in diabetes technology and data interpretation.
Excellent phone presence with exceptional interpersonal, customer service, and communication skills.
Consultative, influence-based approach to customer engagement and retention.
Demonstrated ability to build trust and long-term relationships in a remote, phone-based environment.
Proven ability to solve problems, optimize workflows, and handle objections in a fast-paced retention-focused setting.
Self-directed, process-oriented, and adaptable in a fast-paced retention-focused setting.
Proficiency in Microsoft Office and Salesforce.
Physical & Work Requirements
Remote position – must live in assigned geographic region: VA, WV, KY, MD, DC, NC, DE.
Home workspace must meet company security and productivity standards.
Ability to sit and speak on the phone for extended periods during scheduled shifts.
Manual dexterity required for computer and headset use.
Availability for occasional evenings, weekends, holidays, and limited travel as needed.
Additional Information
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00. This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance; 401(k) with company match; Paid time off (PTO); and additional employee wellness programs.
Application Details
To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!