Clinical Resource Coordinator 1-29101

Location: Chicago, Illinois – Rush University Medical Center, Specialty Drug Solutions department

About the role

The Clinical Resource Coordinator 1 (CRC 1) applies a collaborative approach in working with pharmacists, patients, community providers, payers, and internal/external agencies to provide case-management support services. These services focus on effective utilization of services and transition planning for adult, geriatric, neonate, pediatric, and adolescent patients.

Responsibilities

• In conjunction with a pharmacy team, manages a patient caseload, serves as a resource, sets priorities, and completes assigned medication-access tasks.
• Facilitates collaboration with the specialty pharmacy team/department to prioritize tasks, ensuring department support needs are met.
• Conducts insurance benefits investigations for patients and completes prior-authorization requests for specialty medications when required by insurance.
• Models ICARE values and actively supports teamwork, customer service, and employee engagement. Flexes schedule to meet department needs.
• Facilitates effective, efficient communication and problem-solving with internal and external customers. Uses clinical software to document activities and track performance outcomes.
• Seeks continuing-education opportunities, completes required in-services, and maintains professional growth by attending various department, institutional, and external meetings, seminars, and workshops.
• Applies performance-improvement strategies to promote continuous process improvement.
• Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met.
• Performs activities in support of patient flow that may include patient-placement activities.
• Ability to assume other related responsibilities as assigned.

Requirements

• Valid State of Illinois Pharmacy Technician license required.
• High School diploma and minimum 1 to 2 years’ experience required.
• Demonstrated knowledge and/or experience with hospital-related service functions such as patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes, and information systems.
• Maintains CE hours required to retain CPhT certification. Obtain certification within 1 year of starting if not certified prior to starting.

Schedule

Full-time (0.9–1.0 FTE), Shift 1, 8-hour schedule (8:00 AM – 4:30 PM).

Pay

Pay range: $23.12 – $36.41 per hour. Rush salaries are determined by many factors including education, job-related experience, skills, internal equity, and industry-specific market data. Offers may vary depending on the circumstances of each case.

Benefits

Rush offers exceptional rewards and benefits. Learn more at the Rush benefits page.