Clinical Research - Medical Receptionist

Responsibilities

• Interacts in a professional manner at all times
• Conducts check-out, scheduling appointments for patients in the clinic
• Responsible for ordering labs tests and imaging and out of office procedures
• Obtain prior authorization as needed
• EEG scheduling
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed appropriately
• Provide intake paperwork (demographics, medical history list, medication list, surgeries)
• Maintain voice mail box and ensure messages are directed appropriately
• Monitor faxes and ensure they are directed appropriately
• Facilitate the ordering of prescription and refills
• Full Knowledge of front desk check in for back up
• Other tasks as assigned

Requirements

• Previous experience working in a clinical environment with direct patient interaction required
• High school diploma or equivalent education required
• Clinical trials knowledge or experience a plus
• Exceptional customer service skills
• Positive and professional attitude
• Working knowledge of medical terminology
• Skilled in operating phones, personal computers, software and other basic IT systems
• Communicate with employees, patients and other individuals in a professional and courteous manner
• Demonstrates high level of attention to ensure accuracy of reports and data
• Outstanding verbal and written communication skills
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook
• Capable of working independently with minimal supervision and as part of a team