Clinical Research Coordinator I

About the role

Responsible for the performance of the research study under the medical supervision of the Principal Investigator. The Clinical Research Coordinator I (non-RN) is responsible for the overall successful implementation and ongoing management of the research studies. Ability to perform basic tasks and exhibit the knowledge of key aspects of clinical research at an essential or foundational level. Primary responsibility includes study designs with entry-level complexity (phase 4, observational/registry trial design) and associated study procedures. Administratively and clinically manage an average of 5 clinical trials open to accrual annually and/or active (on study treatment) patient volume of 2-10 annually. Demonstrates working knowledge of all facets of the role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Responsibilities

• Coordination of care for patients on clinical research protocols in accordance with GCP, ICH/FDA guidelines and requirements.
• Identify and explain key protocol elements and perform study tasks under direct supervision.
• Conduct protocol feasibility assessments and complete feasibility/site assessment questionnaires.
• Identify and explain inclusion/exclusion criteria and the process of subject identification, prescreening, screening and re-screening.
• Knowledge of the required elements of an informed consent form and the essential elements of the informed consent process.
• Review of diagnostic tests and related documentation required per protocol.
• Follow process for capturing, assessing, determining causal relationship of adverse events to the investigational product, investigator oversight, reporting and following up on adverse events.
• Document different types of adverse events under direct supervision.
• Ensure proper storage, dispensing, handling and destruction processes for investigational products.
• Follow process for handling investigational products that have been compromised.
• Follow Institutional Review Board (IRB) / Independent Ethics Committee (IEC) review, approval and reporting requirements for the site.
• Maintain site credentials and ensure updated GCP, licenses remain on file.
• Comply with reporting of safety‑related subject discontinuation and safety concerns (AE, SAE or AE of Interest) to the sponsor and IRB/IEC.
• Collect, record and report accurate data per FDA guidelines, and review them against the patient’s medical record for completeness and accuracy under direct supervision.
• Ensure scientific integrity of data and protect the rights, safety, and well‑being of patients enrolled in clinical trials.
• Prepare documents for monitoring visits under direct supervision.
• Review visit monitoring follow‑up reports/letters and perform requested activities.
• Escalate issues of protocol non‑compliance to study PI and research department leadership.
• Identify elements of a study budget as it relates to execution of a protocol.
• Budget/contract execution and practices research billing compliance.

Requirements

• High school education required.
• Some college is preferred.
• Prior research or related medical science experience.

Qualifications

• Analysis & Critical Thinking: critical thinking skills including solid problem solving, analysis, decision‑making, planning, time management and organizational skills; detail‑oriented with ability to exercise independent judgment.
• Interpersonal Effectiveness: developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: good command of the English language; second language is an asset but not required; effective oral, written, presentation skills; active listener; provides balanced feedback.
• Customer Service & Organizational Awareness: strong customer focus; ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as positive employee, physician and community relations.
• Self‑Management: effectively manages own time, conflicting priorities, self, stress, and professional development; self‑motivated and self‑starter with ability to work independently with limited supervision; able to work remotely effectively as required; able to work effectively in a fast‑paced, multi‑site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

Skills

• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
• Prior experience with