Clinical Quality & Outreach Coordinator (Lead Medical Assistant)

About the Role

• Provide leadership and guidance to Medical Assistants
• Support daily clinical workflow and assist MAs when needed
• Train and onboard new Medical Assistants
• Maintain consistent room preparation standards
• Aid in clinical supply management
• Serve as a point of contact for MA questions during the day
• Foster a positive and collaborative team environment
• Monitor provider documentation completion
• Track incomplete or unsigned clinical notes
• Ensure notes are completed within required timeframes
• Review charts for missing documentation
• Coordinate with providers and billing staff when corrections are required
• Support clinical quality improvement initiatives and compliance processes
• Prepare charts for upcoming visits
• Verify that labs, imaging, and referrals are available
• Track follow-ups for patient care tasks
• Ensure documentation is completed before billing
• Support providers in maintaining efficient workflows
• Support preventive care initiatives
• Track patient lists for care programs
• Cover follow-ups and patient outreach
• Maintain program documentation requirements
• Aid in outreach to referral sources
• Build relationships with community partners
• Support community events and educational initiatives
• Track referral sources and outreach opportunities
• Aid in patient engagement activities
• Aid in social media coordination
• Help collect patient testimonials
• Support marketing campaigns and patient education efforts
• Aid in promotional or community events
• Aid in patient engagement initiatives
• Identify workflow improvement opportunities
• Aid in clinical protocol development
• Participate in implementing new processes
• Support operational projects assigned by leadership

Requirements

• Minimum 1–2 years of clinical experience preferred
• Strong understanding of clinical workflow and patient intake procedures
• Strong organizational and communication skills
• Ability to collaborate with clinical and administrative teams
• Comfortable learning new systems and workflows
• Professional attitude and commitment to quality patient care
• Leadership or training experience
• Experience with Electronic Health Records (EHR)
• Interest in healthcare operations or quality improvement
• Bilingual (Spanish preferred)
• Leadership and teamwork
• Strong attention to detail
• Communication and interpersonal skills
• Organization and time management
• Problem-solving ability
• Adaptability in a growing healthcare environment